Shipment Coordination Expert

5 days ago


Cincinnati, Ohio, United States Total Quality Logistics Full time

About the Shipment Coordination Expert role:

You will be responsible for coordinating daily shipment activities, resolving shipping issues, and providing exceptional customer service to our internal and external stakeholders. As a key member of our team, you will have the opportunity to develop your expertise in transportation logistics and drive business growth.

What's in it for you:
  • Opportunities for career advancement and professional growth within the company
  • A comprehensive benefits package, including health, dental, and vision coverage, as well as a 401(k) plan with company match
  • Competitive compensation starting at $66,720 per year, with opportunities for merit increases and a year-end bonus
  • Tuition reimbursement up to $5,000 per year
  • Employee referral bonus opportunities
  • We win wherever we go - Voted a Fortune 100 Best Companies to Work For and Forbes America's Best Employers

You'll be responsible for:

  • Becoming the subject matter expert on all administrative tasks related to assigned accounts
  • Documenting and managing tasks in our internal systems
  • Scheduling appointments and coordinating shipments from pickup to delivery
  • Helping resolve shipping issues with professionalism
  • Providing excellent customer service to internal and external stakeholders
  • Supporting billing and payment processing as needed

To succeed in this role, you'll need:

  • At least one year of customer service experience
  • A strong work ethic with a history of excellent attendance
  • Strong verbal communication skills, both face-to-face and over the phone
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • The ability to take ownership of responsibilities and see tasks through completion

This position offers a unique opportunity to join a dynamic team and grow your career in customer service and logistics.



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