Sales and Service Representative

3 weeks ago

Cincinnati, Ohio, United States Baker Distributing Full time

Job Title: Sales and Service Representative

Estimated Salary: $48,000 - $68,000 per year

Baker Distributing is seeking a skilled Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities:

  • Represent Baker Distributing as a leader in the industry, ensuring maximum sales
  • Interact with internal and outside sales people, vendors, and contractors
  • Responsible for showroom merchandising and re-stocking product
  • Assist in resolving customer relations problems with both dealers and end users
  • Complete sales order process for customers with efforts to up-sell associated items
  • Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration
  • Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources
  • Arrange stock on shelves or racks in sales area and keep merchandise in order
  • Apply suggestive selling techniques and up-sells to current and prospective customers
  • Conduct outgoing customer sales or service calls and resolve customer complaints

Requirements:

  • High School Diploma or GED required
  • Excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities
  • Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level
  • Strong interpersonal skills, including sales, problem-solving, and customer service focus absolutely required
  • Ability to work independently but meet assigned goals and objectives in designated time frames
  • Capable of working in a fast-paced environment with skills to multi-task on different levels
  • Excellent customer service mindset with the ability to develop long-term relationships
  • Excellent written and verbal communication skills
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment
  • Must possess and maintain a current, valid Driver's License
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures

Physical Demands and Work Environment:

  • Frequently lift up to 50 pounds
  • Required to stand, sit, or walk, climb, kneel, crouch, or crawl
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • May use equipment such as forklifts, pallet jacks, and other warehouse equipment
  • Must be able to utilize heavy machinery

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