Customer Service Representative: Sales and Logistics Specialist

1 day ago

Cincinnati, Ohio, United States Genuine Parts Company Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Genuine Parts Company. This is a fantastic opportunity for someone who enjoys working with customers, has excellent communication skills, and is able to multitask effectively.

About the Role

This role involves providing exceptional customer service, negotiating sales prices, and ensuring that customer needs are met in a timely and efficient manner. You will be responsible for building relationships with customers, sourcing products, and expediting orders to meet customer requirements.

Responsibilities
  • Provide outstanding customer service via telephone, email, or in-person interactions
  • Negotiate sales prices and purchase prices within company parameters
  • Adjust non-contract customer pricing to meet customer demands while maximizing profit
  • Build strong relationships with customers to drive repeat business
  • Collaborate with inventory management to meet customer requirements
  • SOURCE AND PURCHASE PRODUCTS IN BRANCH INVENTORY, DISTRIBUTION CENTER INVENTORY OR SUPPLIER INVENTORY
  • Expedites backorders and purchase orders to meet customer needs
  • Work directly with customers to determine the most cost-effective shipping method for orders
  • May handle customer and supplier returns
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Five or more years of related experience or an equivalent combination of education and experience
  • Excellent communication, negotiation, and time management skills
  • Strong product knowledge and ability to multi-task
  • Reliability, organization, and attention to detail required
What We Offer

Genuine Parts Company offers a comprehensive benefits package including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. We are committed to creating a workplace built on teamwork, where employees take pride in their work and consistently achieve results that exceed customer expectations.

Please note that we conduct our business without regard to protected characteristics. By applying, you consent to your information being transmitted to the employer through a data processor.

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