Customer Service Representative

4 weeks ago


Maitland, Florida, United States EIG Services, Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Center Specialist I. In this role, you will provide exceptional support to our customers through inbound and outbound calls, emails, and chats.

Key Responsibilities
  • Customer Experience
    • Deliver a superior customer experience by answering calls, emails, and chats in a timely and professional manner.
    • Provide accurate and helpful information to customers, resolving their inquiries and issues efficiently.
    • Utilize active listening skills to understand customer needs and concerns.
  • Process and Procedure
    • Document customer interactions accurately and consistently.
    • Follow established policies, procedures, and guidelines to ensure quality service.
    • Process requests for forms and applications, and route calls to the appropriate resource when necessary.
  • Functional and Technical
    • Develop a basic knowledge and competency in assigned workgroups.
    • Meet performance and quality standards, recognizing and alerting management to trends in customer calls.
    • Utilize internal and external resources to improve knowledge and skill base.
Requirements
  • High School diploma or GED equivalent.
  • One year of experience in a call center environment.
  • Ability to perform multiple tasks simultaneously and adjust priorities in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Basic PC skills, including Outlook, Word, Excel, and Internet use.
Preferred Qualifications
  • Experience with cloud-based Call Center ACD/CRM software.
  • Experience with Five9 telephony system.
  • Relevant product knowledge in insurance or workers' compensation.
  • Bilingual English/Spanish communication skills.
Work Environment

This is a full-time, in-office position with minimal travel. The role requires a sedentary work environment with occasional mobility and the ability to work early, late, or weekend hours as needed.

We offer a comprehensive benefits package, including a 401(k) match, and a competitive hourly wage of $20.50 per hour for bilingual candidates.



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