Customer Service Representative
18 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Center Specialist I. In this role, you will provide exceptional support to our customers through inbound and outbound calls, emails, and chats.
Key Responsibilities- Customer Experience
- Deliver a superior customer experience by answering calls, emails, and chats in a timely and professional manner.
- Provide accurate and helpful information to customers, resolving their inquiries and issues efficiently.
- Utilize active listening skills to understand customer needs and concerns.
- Process and Procedure
- Document customer interactions accurately and consistently.
- Follow established policies, procedures, and guidelines to ensure quality service.
- Process requests for forms and applications, and route calls to the appropriate resource when necessary.
- Functional and Technical
- Develop a basic knowledge and competency in assigned workgroups.
- Meet performance and quality standards, recognizing and alerting management to trends in customer calls.
- Utilize internal and external resources to improve knowledge and skill base.
- High School diploma or GED equivalent.
- One year of experience in a call center environment.
- Ability to perform multiple tasks simultaneously and adjust priorities in a fast-paced environment.
- Excellent communication and customer service skills.
- Basic PC skills, including Outlook, Word, Excel, and Internet use.
- Experience with cloud-based Call Center ACD/CRM software.
- Experience with Five9 telephony system.
- Relevant product knowledge in insurance or workers' compensation.
- Bilingual English/Spanish communication skills.
This is a full-time, in-office position with minimal travel. The role requires a sedentary work environment with occasional mobility and the ability to work early, late, or weekend hours as needed.
We offer a comprehensive benefits package, including a 401(k) match, and a competitive hourly wage of $20.50 per hour for bilingual candidates.
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