Customer Service Liaison

1 week ago


Maitland, Florida, United States Tetra Tech Full time
About the Role:

Tetra Tech is seeking a skilled Customer Service Liaison to join our Case Management team in Maitland, Florida. This project-based, remote role involves providing exceptional customer service through phone, email, or text/chat messages. The ideal candidate will be able to resolve customer inquiries and issues efficiently, while maintaining a positive and professional demeanor.

Key Responsibilities:

Handle incoming and outgoing calls, emails, and chats with customers
Provide accurate information about services and company policies
Resolve customer inquiries, issues, concerns, or complaints in a timely and efficient manner
Escalate complex or unresolved issues to the appropriate department or supervisors
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service

Requirements:

High School Diploma or equivalent; an associate's or bachelor's degree is a plus
Bilingual in English/Spanish is preferred but not required
Previous customer service experience is preferred but not required
Experience in a call center environment is an advantage
Strong organizational skills, time management skills, and ability to multitask
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Proficient in call center software and technology
Positive attitude and a passion for providing exceptional customer service

About Tetra Tech:

Tetra Tech is a global company with over 28,000 employees working together to provide smart, scalable solutions for challenging projects. We prioritize equitable inclusion of all people and are proud to be an Equal Opportunity Employer. If you are a motivated and customer-focused individual looking to make a real difference, we encourage you to apply for this exciting opportunity.

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