Higher Education Specialist

6 days ago

Vancouver, Washington, United States Clark College Full time
About Clark College

Clark College is a leading institution of higher education dedicated to providing students with a comprehensive education. Our college values diversity, equity, and inclusion, and we strive to create an environment that supports the growth and development of our students.

Job Overview

We are seeking a highly skilled Higher Education Specialist - Veterans Affairs to join our team. In this role, you will be responsible for managing the Veterans Affairs educational benefit program, ensuring compliance with federal regulations, and providing exceptional customer service to our student veterans.

Key Responsibilities
  • VA Site Supervisor Work: Select, train, and guide day-to-day work of VA Work Study (WS) students, assign and monitor their work for completeness, accuracy, and conformance with federal, state, college, department, and technical/legal/regulatory requirements, provide feedback to VA WS students on work performance and behaviors.
  • Certification and Verification: Gather and review VA-required documents and other information required to certify student enrollment status for VA benefits; certify student enrollments, program changes, and enrollment verifications.
  • Student Support and Consultation: Consult with and educate student veterans on various VA educational benefit programs available to them, including VA WS, consult with students using a case management approach, provide forms and processes for students to collect benefits, collaborate with VCOE team to improve college procedures, college forms, and marketing materials.
  • Problem Resolution and Communication: Anticipate potential conflicts or issues and attempt resolution before problems occur, evaluate situations, consult with VCOE staff and outside entities to identify problems, explore solutions and alternatives, and implement resolutions designed to meet student goals and objectives as well as those of the VA and college.
  • Accurate Certification and Record-Keeping: Monitor student course work and receive/process VA documents/forms related to educational benefits, ensure accurate VA certification for students, avoid under/over payment which can lead to a college debt to the federal government.
  • Tech Assistance and Referral: Consult with students and staff, provide technical assistance on veterans regulations, college admissions, registration records, testing requirements, matriculation, enrollment, and fees, refer students to other areas of the college as appropriate.
  • Veteran Benefits Processing: Assist students in applying for the VA Certificate of Eligibility, completing VA and college forms, applications, and processes, explain requirements and restrictions, review completed forms for accuracy and completeness, notify students of need for additional information/documentation.
  • SCO Handbook Compliance: Act as college's official SCO in accordance with the U.S. Department of Veterans Affairs School Certifying Official Handbook, consult with VA officials, the State Approving Agency, and other certifying officials for assistance with regulations and procedures for resolution of complex problems.
  • Record Maintenance and Reporting: Research and review records for changes in status, notify students of problems or required changes, assist higher-level staff in preparing comprehensive, complex, periodic reports or summaries of student enrollment, changes, and final grades, consult with students before making certification adjustments and terminations, conduct research to identify student eligibility for continued program participation then report to VCOE Associate Director.
Qualifications and Requirements
  • Associate's Degree and Experience: Associate's degree AND two (2) years of experience as a School Certifying Official OR a Bachelor's degree in Psychology, Education, Human Services, Student Personnel Administration, Business Administration, or related area of study.
  • Microsoft Office Suite and Database Systems: Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PeopleSoft (or a similar information management system).
  • Office Setting and Confidentiality: Experience working in an office setting with ability to maintain confidentiality of records and information.
  • Customer Service and Judgment: Experience providing accurate and timely customer service using independent judgment and reasoning.
  • Veteran Status: Veteran with prior military service or military dependent.
  • Regulatory Knowledge: Knowledge of U.S. Department of Veterans Affairs School Certifying Official Handbook, applicable sections of the state education code, and federal regulations applicable to education benefits for eligible veterans.
  • FERPA and Other Laws: Knowledge of Family Educational Rights and Privacy Act and other college, state, and federal laws, rules, regulations, and policies governing education and applicable sections of the state education code relevant to assigned responsibilities.
Salary and Benefits

The estimated salary for this position is $4,740-$6,384 per month, commensurate with qualifications and experience. Clark College offers an exceptional benefits package that includes vacation/sick leave, medical, dental, life, and long-term disability insurance, retirement, and tuition waiver.

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