Technical Support Analyst

2 weeks ago


Brookfield, Wisconsin, United States Concurrency Full time

Technical Support Analyst

Join our dynamic Internal IT Team as we seek a dedicated Technical Support Analyst.

About Us

At Concurrency, we value passion and a desire to embrace new technologies.


Who We Are Looking For
  • Ability to manage multiple tasks efficiently and work independently
  • Capability to thrive in a fast-paced setting while maintaining professionalism
  • Flexibility and adaptability to changing environments
  • Exceptional communication and interpersonal skills
  • Team-oriented with a collaborative approach
  • Self-driven and motivated
  • Proficient troubleshooting abilities

Your Responsibilities
  • Deliver tier 1-2 assistance to end-users
  • Support the establishment of new user accounts
  • Facilitate the configuration of new devices and equipment
  • Contribute to the documentation of incidents, internal procedures, and training materials
  • Diagnose and resolve routine user issues promptly, escalating when necessary
  • Guide users in understanding policies and procedures
  • Assist users in gaining access to various systems
  • Evaluate new hardware and software solutions
  • Help manage hardware and software inventory
  • Collaborate with hardware and software vendors
  • Participate in Corporate IT initiatives

Qualifications Required
  • Bachelor's Degree in Information Technology or a related discipline
  • Familiarity with Microsoft Products, including Office365 and Active Directory
  • Relevant technical certifications such as A+ or Microsoft Certifications
  • Experience with active directory and networking concepts

What Makes You Stand Out

At Concurrency, we prioritize a healthy work/life balance and offer comprehensive benefits to our employees.

We provide a collaborative work atmosphere, competitive salaries, and a generous benefits package that includes paid time off and holidays.

Additionally, all team members are eligible for various rewards and recognition programs, an excellent training program, and bonus opportunities.



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