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Desktop Support Specialist

2 months ago

Lancaster, Pennsylvania, United States Parasol Alliance Full time

**About the Role**

We are seeking a skilled Desktop Support Specialist to join our team at Parasol Alliance. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

**Key Responsibilities**

  • Provide level 1 and level 2 technical support for client tickets, ensuring timely and efficient resolution.
  • Offer onsite assistance for hardware and software issues, utilizing your expertise to troubleshoot and resolve problems.
  • Collaborate with vendors to resolve complex technical issues and ensure seamless service delivery.
  • Develop and maintain detailed documentation of technical issues and their solutions, enhancing our knowledge base and improving future support.
  • Deliver exceptional customer service, communicating effectively with clients to understand their needs and provide tailored solutions.
  • Adhere to company processes and procedures, ensuring compliance and maintaining high standards of quality.

**Requirements**

  • Preference for healthcare background, particularly in long-term support, with a strong understanding of the industry.
  • Minimum three years of level one support experience in a corporate setting, with a proven track record of success.
  • Proficiency in enterprise systems, including Active Directory, Microsoft Office Suite, and other relevant technologies.
  • Strong communication and customer service skills, with the ability to work effectively in a team environment.
  • Must provide proof of Covid-19 vaccination, in accordance with company policy.

**Benefits**

  • Enjoy cell phone and internet reimbursement, as well as other benefits that support your well-being and career growth.
  • Receive comprehensive medical, dental, vision, and 401k benefits, ensuring your financial security and peace of mind.
  • Take advantage of unlimited paid time off, allowing you to recharge and pursue your passions.
  • Get certification reimbursement, supporting your professional development and career advancement.