Customer Service Representative
6 days ago
Job Overview
We are seeking a highly skilled Inbound Customer Service Agent to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, problem-solving, and product knowledge.
Key Responsibilities- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Utilize knowledge base and training to accurately answer customer questions and resolve issues.
- Research systems to find missing information and coordinate with other departments to resolve complex issues.
- Seize opportunities to upsell products and services to enhance customer satisfaction.
- Ensure first call resolution through effective call handling and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong product knowledge and ability to learn quickly.
- Proficiency in using technology and software applications.
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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