Customer Service Representative

6 days ago


Savannah, Georgia, United States Mass Markets Full time
Mass Markets
Job Overview

We are seeking a highly skilled Inbound Customer Service Agent to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, problem-solving, and product knowledge.

Key Responsibilities
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions and resolve issues.
  • Research systems to find missing information and coordinate with other departments to resolve complex issues.
  • Seize opportunities to upsell products and services to enhance customer satisfaction.
  • Ensure first call resolution through effective call handling and problem-solving skills.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong product knowledge and ability to learn quickly.
  • Proficiency in using technology and software applications.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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