Customer Service Expert in Banking
2 days ago
This is a unique opportunity to join our team as a customer service expert in banking.
You will be working with a major banking client located in Pittsburgh, PA. This is a 4-month contract to hire position with the possibility of extension.
The ideal candidate will have at least 3 years of experience in a high-volume call center and/or banking industry.
Job Responsibilities- Respond to a high volume of incoming telephone calls related to customer service requests and general banking inquiries
- Promote bank products and services by identifying customer needs and providing appropriate offerings
- Perform various tasks such as refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries
- High School Diploma or GED, college a plus
- Excellent communication skills, both written and verbal
- Excellent customer service skills
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