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Front Desk Associate

2 months ago

San Diego, California, United States Action Property Management Full time
Job Summary

Action Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our team at our luxury high-rise association, Grande South, located in San Diego.

Key Responsibilities:
  • Deliver exceptional 5-star customer service and ensure 100% resident satisfaction
  • Maintain the appearance of the front desk area, lobby, and main elevators
  • Monitor lobby activity and maintain access control
  • Provide concierge services
  • Complete Daily Activity Report
  • Answer and direct incoming phone calls. Receive and distribute resident parcels
  • Address resident and guest concerns and questions
  • Demonstrate strong understanding of the association's governing documents
Requirements:
  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
  • At least six months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
  • Hospitality Management college students or recent graduates are highly desired
  • Polished and professional appearance and demeanor
  • Upbeat and positive team player attitude
  • Strong judgment and solutions-oriented
  • Proactive customer service approach
Why Join Action Property Management?

Action Property Management is a values-driven company that prioritizes team work and excellence. We offer a comprehensive benefits package, including medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.