Hotel Front Desk Associate

5 hours ago


San Diego, California, United States Excel Hotel Group Full time

Job Overview

The Hotel Front Desk Associate plays a vital role in ensuring the seamless operation of our hotel's front desk services. This position requires strong communication and problem-solving skills to provide exceptional guest experiences.

Salary and Benefits

We offer a competitive hourly rate of $17.50 - $19.50, along with an excellent benefits package that includes medical, dental, life insurance, PTO, and a 401(k) plan with company match for full-time associates.

Responsibilities

  • Guest Service: Welcome guests in a friendly, prompt, and professional manner, registering them, issuing room keys, and providing information on hotel services and room location.
  • Cash Handling: Accurately process all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier reports, and preparing deposits.
  • Up-selling and Revenue Generation: Up-sell rooms whenever possible to maximize hotel revenue and meet or exceed sales targets.
  • Safe Deposit and Key Management: Issue, control, and release guest safe-deposit boxes and manage key inventory.
  • Communication and Problem-Solving: Communicate any outstanding guest requests or issues to management and respond appropriately to guest complaints, making service recovery gestures to ensure total guest satisfaction.

Qualifications and Skills

  • A minimum of 1-2 years of customer service experience.
  • Ability to stand for extended periods (8 hours).
  • Basic knowledge of computers and software, including proficiency in email, word processing, spreadsheet software, and hotel management systems.

What We Offer

  • An exciting opportunity to grow with a family-run business that values its employees as part of the family.
  • A travel discount program and opportunities for career advancement.
  • A dynamic work environment that encourages collaboration and teamwork.

About Excel Hotel Group

We are a fully integrated property ownership, management, and development company enjoying rapid growth. Our family-driven culture is the backbone of our success, and we believe in treating our associates like family members.



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