Patient Advocate

3 days ago


Mountain View, California, United States Elevate Patient Financial Solutions Full time
Job Summary

The Patient Advocate role at Elevate Patient Financial Solutions is a dynamic opportunity to make a positive impact on the lives of uninsured hospital patients. As a liaison between patients, hospitals, and government agencies, you will play a critical role in connecting patients to programs that cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Document cases accurately and timely in company programs and hospital systems
  • Provide exceptional customer service and maintain a positive working relationship with patients, hospital staff, and government agencies
  • Participate in ongoing training to stay up-to-date on changing rules and regulations
  • Maintain a structured and timely contact with applicants and government agencies
  • Assist patients with gathering additional reports or records, meeting appointment dates and times, and arranging transportation as needed
  • Request home visits as necessary to acquire documentation
  • Inform patients of approvals and denials of coverage in a timely manner
Requirements
  • Some college coursework preferred
  • Prior hospital experience preferred
  • Adaptability when dealing with changing processes, computer systems, and government programs
  • Professional experience working with state and federal programs
  • Critical thinking skills
  • Ability to maneuver throughout the hospital and patients' rooms
  • Proficient experience with Microsoft Office Suite, with emphasis on Excel and Outlook
  • Effective communication skills, both oral and written
  • Ability to multitask and function in a fast-paced environment
Benefits
  • Medical, dental, and vision insurance
  • 401K with 100% match for the first 3% and 50% match for the next 2%
  • 15 days of PTO
  • 7 paid holidays
  • 2 floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet insurance
  • Employee referral bonus program
  • Teamwork and career growth opportunities

The salary for this role will be determined based on a variety of factors, including internal equity, experience, education, location, specialty, and training. Elevate Patient Financial Solutions is an Equal Opportunity Employer.


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