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Patient Advocate

2 months ago


Mountain View, California, United States Elevate Patient Financial Solutions Full time
Job Summary

Elevate Patient Financial Solutions is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with government programs that cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance programs.
  • Complete and submit applications, following through until approval.
  • Document all cases worked in applicable Company programs and hospital systems.
  • Provide exceptional customer service skills at all times.
  • Participate in ongoing training to stay up-to-date on government programs and regulations.
  • Maintain a structured and timely contact with patients and government agencies.
  • Assist patients with gathering additional reports or records, meeting appointment dates and times, and arranging transportation as needed.
  • Inform patients of all approvals and denials of coverage in a timely manner.
Requirements
  • Some college coursework preferred.
  • Prior hospital experience preferred.
  • Adaptability when dealing with changing processes, computer systems, and government programs.
  • Professional experience working with state and federal programs.
  • Critical thinking skills.
  • Ability to multitask and function in a fast-paced environment.
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%.
  • 15 days of PTO and 7 paid holidays.
  • Pet insurance and employee referral bonus program.