Healthcare Reception Specialist

2 weeks ago


Evergreen Park, Illinois, United States Associated Urological Specialists LLC Full time

POSITION SUMMARY:


The Healthcare Reception Specialist plays a crucial role in managing the front office operations, which includes answering phone calls, welcoming patients and visitors, and efficiently scheduling appointments.

This position is vital for guiding patients through the intake and discharge processes, which encompasses patient registration, check-in and check-out procedures, as well as collecting co-payments, deductibles, and any outstanding balances.

The Reception Specialist must adhere to established protocols, ensuring that all tasks, from retrieving accurate patient files to documenting insurance details, are meticulously executed, allowing the medical team to focus on patient care.

The Front Office Associate will also collaborate effectively with back office staff and may assist in back-office tasks when necessary.

EDUCATIONAL REQUIREMENTS:

A minimum of a High School Diploma or General Education Development (GED) is required. Completion of a vocational or technical program is preferred. Proficiency will be gained through on-the-job training and orientation. Certification in Front Office Administration is preferred but not mandatory.

REQUIRED QUALIFICATIONS:

SKILLS AND COMPETENCIES:

The Healthcare Reception Specialist should possess 1-3 years of experience in a medical office environment, ideally within the urology field.

Experience in customer service is essential. Strong verbal and written communication skills are required, along with proficient interpersonal skills. Candidates must demonstrate solid computer abilities to manage clerical responsibilities, including familiarity with office and EMR systems. A basic understanding of health insurance plans (HMO, PPO, HSA, Commercial, Medicare, etc.) is necessary, along with a foundational knowledge of CPT procedure coding and ICD-10 diagnostic coding being advantageous.

TECHNICAL SKILLS:

To excel in this role, the individual should be knowledgeable in: Internet Software; Microsoft Office Suite; Email Software (Microsoft Outlook); Electronic Health Records (EMR Software); Practice Management Software.

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