Production Optimization Specialist
2 weeks ago
We are seeking a highly skilled Production Optimization Specialist/Engineer to join our team at Ambyint. As a key member of our customer success team, you will work closely with our customers to drive an engaging customer experience and build trust.
You will serve as the production optimization face of the organization, acting as the voice of our customers within Ambyint. You will have opportunities to collaborate with all functions of the delivery organization, including sales, product management, technology development, and operations, to ensure our customers get the best value from our products and services.
Key Responsibilities- Improve customer success metrics, such as product usage, user stickiness, and customer satisfaction, and proactively train and engage customers to ensure greater lifetime value
- Provide technical success of product implementations
- Provide production engineering and artificial lift optimization support for customer engineering and operations teams
- Provide operational and product expertise, support, and training with customers
- Ensure value delivery at every customer touch point from deployment to quarterly business reviews
- Lead customer success team engagements with key customer personnel via remote meetings, on-site meetings, and live webinars
- Analyze, prepare, present, and communicate results of well optimization and artificial lift optimization internally and to customers
- A minimum of a B.S. in petroleum, mechanical, or chemical engineering with 3+ years experience in production engineering with an E&P
- OR bachelor's degree from an accredited academic institution
- And/or at least 7-10 years experience hands-on experience managing and optimizing rod lift systems
- Excellent interpersonal, verbal, and written communication skills
- Self-motivated, organized, and entrepreneurial; able to prioritize competing initiatives
- A demonstrated passion for digital technology, analytics, or data science
- The gratification of a job well done comes from the satisfaction of your 'customers'
- It's in your nature to be efficient and do it really well, while you always deliver on what you promise
- Your strengths come from collaborating with others
- Continuous learning and improvement are part of your mantra
- You are curious, creative, biased for action, and love solving problems
- You don't assume that you are the best and have the humility to learn from others
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