Sales and Customer Service Representative

2 weeks ago


Carmel, Indiana, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay of $13-$15 per hour, plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products
Requirements
  • High school diploma or equivalent and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support
  • Trained leadership invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that celebrates individuality and shares knowledge


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