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Insurance Customer Service Representative

2 months ago

Carmel, Indiana, United States Indiana Farm Bureau Full time

**Job Summary**

Indiana Farm Bureau is seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our insurance products.

**Key Responsibilities:**

• Interact with customers to provide product and service information, address concerns, and resolve issues in a timely and professional manner.

• Collaborate with agents and other departments to provide sales and marketing support, and assist with office operations such as scheduling appointments, quoting insurance, and answering customer inquiries.

• Determine the best course of action to resolve problems and ensure customer satisfaction, while adhering to company policies and procedures.

• Build strong relationships with customers and deliver solutions that meet their needs and expectations.

• Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

**Requirements for Success:**

• High School diploma or equivalent required.

• Ability to obtain a Property and Casualty insurance license within the first two years.

• Insurance and/or claims background preferred.

• Strong communication and interpersonal skills, with the ability to develop clear and concise communication with customers and colleagues.

• Basic mathematical skills to perform transactions and calculations.

• Strong attention to detail and accuracy.

**Benefits and Perks:**

• Competitive salary and benefits package.

• Paid vacation and sick leave.

• 401(k) plan with company match.

• Full-time schedule with Monday to Friday hours.

• Potential for yearly bonus with possible payout up to 20% of salary.

• Collaborative and dynamic work environment.

• Paid volunteer hours.