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Customer Service Representative

2 months ago

Carmel, Indiana, United States OneZone Full time

Customer Service Representative

At OneZone, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide prompt, efficient, and accurate customer service to all clients
  • Represent the Bank in a courteous and professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff
  • Uphold the Culture of Excellence and provide high-quality customer service to all clients at all times
  • Comply with all banking regulations and our own Bank policies, procedures, and objectives
  • Process checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rental payments in a timely and accurate manner
  • Maintain basic knowledge of Bank services and products
  • Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
  • Balance transactions at end of day and verify cash totals
  • Maintain working knowledge of the branch capture system

Requirements:

  • High School Diploma or equivalent
  • Minimum of six months cash handling experience required; bank experience preferred
  • High degree of accuracy and attention to detail
  • Excellent communication and customer service skills, exhibiting a high degree of professionalism
  • Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds
  • Basic computer proficiency and terminal knowledge
  • Ability to interpret data and identify problems

What We Offer:

At OneZone, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.