Customer Experience Manager
21 hours ago
About the Role:
Grifols is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for designing, managing, and maintaining a customer-centric solution to drive customer retention, reduce churn, and increase customer satisfaction.
Key Responsibilities:
- Manage the process of designing, implementing, and managing tools and processes for consistent plasma donor experience across Biomat USA plasma centers.
- Collaborate with the associate director field execution to develop strategy to achieve the desired and intended donor experience.
- Provide tools and guidance to support improvement initiatives and to help drive change.
- Define and implement standard guidelines for ensuring optimal customer experience.
- Design and conduct surveys to collect donor feedback, analyzing data, and creating reports for the company management team.
- Collaborate to Identify metrics to track and ensure those metrics are linked to business outcomes.
- Monitor and measure performance against donor expectations.
- Centralize, analyze, and synthesize donor feedback and data.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Understands and complies with regulatory requirements for plasma industry.
- Partner across the business, with Public Affairs, Training, and others to build awareness of the plasma donation industry at large.
About Grifols:
At Grifols, our customers are our plasma donors Thanks to our donors' generosity, Grifols is able to produce plasma-derived medications that treat and prevent life-threatening diseases, illnesses, and conditions. Our donors are helping to change the lives of countless individuals around the world
Requirements:
- BS Degree in Business Administration, Marketing, or Communications.
- Minimum 5 years working experience focusing on customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty.
- Minimum of 3 years working experience with Salesforce Sales and Service Clouds.
- Comfortable presenting to C-level and senior leadership teams.
- Customer-centric mindset and demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
- Has a strong background in customer research and analytics techniques, process improvement, human-centered design, and performance management.
- This individual has proven ability to manage diverse efforts synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.
- Possess excellent interpersonal skills, great listener, storyteller, written and oral communication skills, and ability to interact and collaborate with culturally diverse stakeholders.
- Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
- Managing other people and overseeing large projects.
-
Customer Experience Manager
5 days ago
Las Vegas, Nevada, United States Caesars Entertainment Full timeJob Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at Caesars Entertainment. As a key member of our hospitality team, you will be responsible for ensuring the highest level of satisfaction for our guests and clients.Key Responsibilities:Develop and implement strategies to increase guest satisfaction and...
-
Head of Customer Experience
19 hours ago
Las Vegas, Nevada, United States Gusto Full timeAbout GustoGusto is a leading provider of modern, online people platforms that empower small businesses to take care of their teams. Our comprehensive suite of solutions includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses...
-
Customer Experience Representative
1 week ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob OverviewThe Guest Service Representative is a key member of the Wynn Las Vegas team, responsible for delivering exceptional customer experiences at the front desk.Key ResponsibilitiesGuest Check-in/Check-out: Ensure seamless and efficient guest arrivals and departures, including processing payments and handling room assignments.Front Desk Operations:...
-
Customer Experience Ambassador
2 weeks ago
Las Vegas, Nevada, United States The Smith Center Full timeJob DescriptionJob Title: Customer Experience AmbassadorDepartment: The Smith CenterReports to: The Smith Center Store ManagerStatus: Part-Time, Non-ExemptHourly Rate: $16.00Summary:The Customer Experience Ambassador brings the Starbucks experience to life at The Smith Center for the Performing Arts for our customers through excellent and prompt service,...
-
Customer Experience Specialist
1 month ago
Las Vegas, Nevada, United States InDebted Full timeAbout UsInDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We're fully remote, with a team of over...
-
Customer Experience Representative
4 days ago
Las Vegas, Nevada, United States LuckyGunner Full timeJob Description**About LuckyGunner**LuckyGunner is a leading online retailer of ammunition, dedicated to providing exceptional customer experiences. We're seeking a passionate and service-oriented individual to join our Customer Experience Team as a work-from-home representative.Key Responsibilities:Provide exceptional customer service through various...
-
Customer Experience Representative
5 days ago
Las Vegas, Nevada, United States Liquidators Anonymous LLC Full timeJob Summary:The Customer Experience Specialist at Liquidators Anonymous LLC is dedicated to delivering exceptional service and support to our customers. This role involves engaging with customers to understand their needs, providing personalized shopping assistance, and driving sales through outstanding service.Key Responsibilities:Greet and assist customers...
-
Customer Experience Representative
3 hours ago
Las Vegas, Nevada, United States Mediabistro Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Experience Representative to join our team. As a key member of our sales and retention team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and providing...
-
Customer Experience Specialist
1 week ago
Las Vegas, Nevada, United States Lush Full timeAbout LushPosition Overview:Key Responsibilities: Engage with customers to understand their needs, provide exceptional product demonstrations, and drive sales.Brand Ambassador: Educate customers on our brand values, create a fun and inclusive shopping environment, and promote diversity and inclusion.Team Collaboration: Work with your team to surpass sales...
-
Luxury Customer Experience Specialist
2 weeks ago
Las Vegas, Nevada, United States Burberry Full timeAbout Burberry Burberry is a world-renowned luxury fashion house, celebrated for its iconic trench coats, signature check pattern, and commitment to timeless elegance. We strive to create exceptional experiences for our customers, both online and in our boutiques worldwide. Opportunity We are seeking passionate and dedicated Customer Service Consultants to...
-
Customer Experience Champion
1 week ago
Las Vegas, Nevada, United States Pandora Full timeAbout the Role:The Seasonal Sales Associate will be the ultimate Pandora brand advocate. As a key member of our retail team, you will be responsible for driving sales excellence and delivering a world-class customer experience. Your passion for the brand will shine through as you work to surpass sales goals and continually find innovative ways to engage and...
-
Las Vegas, Nevada, United States Origin Acoustics Full timeJob DescriptionOverviewOrigin Acoustics is a leading architectural audio company that specializes in delivering high-performance audio solutions for residential and commercial projects. We are seeking a highly skilled and organized Technical Support and Customer Experience Specialist to join our team.Key ResponsibilitiesDevelop and implement a technical...
-
Starbucks Barista
5 days ago
Las Vegas, Nevada, United States The Smith Center Full timeJob Title: Starbucks Barista - Customer Experience SpecialistJob Summary:The Starbucks Barista - Customer Experience Specialist brings the Starbucks experience to life at The Smith Center for the Performing Arts for our customers through excellent and prompt service, quality beverages and products, and maintaining a clean and inviting store environment.Key...
-
Team Member: Customer Experience Champion
21 hours ago
Las Vegas, Nevada, United States Taco Bell Full timeAbout the RoleThis is a critical position in building brand and customer loyalty for Taco Bell. As a Team Member, you will play a key role in delivering exceptional customer experiences.Key ResponsibilitiesGreet customers in a friendly manner and drive sales through effective communication.Take and ring orders, handle payments, and ensure orders are served...
-
Customer Experience Ambassador
1 week ago
Las Vegas, Nevada, United States Cracker Barrel Full timeAbout the RoleWe are seeking a skilled Guest Services and Sales professional to join our team at Cracker Barrel. As a Guest Services and Sales expert, you will be the first and last face our guests see, providing exceptional hospitality and ensuring a seamless experience from the host stand to the cash register.Key ResponsibilitiesProvide warm and welcoming...
-
Team Member: Customer Experience Ambassador
21 hours ago
Las Vegas, Nevada, United States Taco Bell Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Team Member to join our team at Taco Bell. As a Team Member, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key ResponsibilitiesCustomer Service: Greet customers in a friendly and welcoming manner, both in-store and...
-
Team Member: Customer Experience Ambassador
21 hours ago
Las Vegas, Nevada, United States Taco Bell Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Team Member to join our team at Taco Bell. As a Team Member, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key ResponsibilitiesGreet customers in a friendly and welcoming manner, both in-store and through the...
-
Vacation Membership Promoter
1 week ago
Las Vegas, Nevada, United States Your Destination Experience Full timeJob Summary:We are seeking a highly motivated and results-driven Travel Sales Ambassador to join our team at Your Destination Experience. As a key member of our sales team, you will be responsible for promoting our exclusive vacation membership program through engaging Zoom presentations.Key Responsibilities:Conduct live Zoom presentations to showcase the...
-
Vacation Experience Coordinator
5 days ago
Las Vegas, Nevada, United States HHH Affiliates Full timeJob DescriptionWe are seeking a highly skilled and detail-oriented Vacation Experience Coordinator to join our team at HHH Affiliates. As a key member of our customer service team, you will be responsible for creating unforgettable vacation experiences for our clients.Key Responsibilities:Assist clients in selecting and booking travel packages, including...
-
Guest Experience Supervisor
2 weeks ago
Las Vegas, Nevada, United States SAHARA Las Vegas Full timeSAHARA Las Vegas is seeking a dedicated and passionate Guest Experience Supervisor to join our dynamic team. As a key member of our Front Office, you will play a vital role in ensuring that every guest has an exceptional and memorable experience from check-in to checkout. In this role, you will be responsible for providing outstanding customer service,...