Senior Customer Success Manager
1 week ago
Iron Mountain Inc is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and expansion.
Key Responsibilities:- Assist customers in achieving clear and concise success criteria post-implementation.
- Establish strong customer relationships throughout the implementation lifecycle.
- Develop and execute strategies to drive adoption, customer retention, and expansion.
- Maintain a customer-centered approach, keeping the customer at the forefront of all activities.
- Utilize customer journey mappings to track and monitor customer success.
- Conduct regular engagement sessions with customers to assess product functionality and address challenges.
- Drive customer engagement through usage, analyzing data to identify trends and areas for improvement.
- Customer success experience in complex services-based organizations.
- Ability to handle challenging customer situations with empathy and professionalism.
- Proven experience in account management, project management, and strategic thinking.
- Strong analytical background, specifically focused on customer success performance metrics.
- Excellent communication, teaming, and presentation skills.
Iron Mountain Inc is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status, or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
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Customer Success Manager
3 weeks ago
Lansing, Michigan, United States Windstream Communications Full timeCustomer Success Manager Job DescriptionWindstream Communications is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customer satisfaction with our...
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Customer Success Manager
4 weeks ago
Lansing, Michigan, United States Windstream Communications Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAs a Customer Success Manager at Windstream Communications, you will play a pivotal role in establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customers realize the value of their investment in Windstream.Key...
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Customer Success Manager
4 weeks ago
Lansing, Michigan, United States Windstream Full timeAbout the Role:The Major Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions.Key Responsibilities:Ensure customers are satisfied with services and are realizing the value of their investment in Windstream.Proactively engage customers to provide product and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeJob Title: Manager, Customer Success OperationsAt Verint Systems, we're committed to delivering exceptional customer experiences through innovative solutions. We're seeking a seasoned professional to lead our customer success initiatives and drive operational excellence.Key Responsibilities:Data Analytics and Reporting: Develop and maintain comprehensive...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeJob Title: Manager, Customer Success OperationsAt Verint Systems, we're committed to delivering exceptional customer experiences through innovative solutions. We're seeking a seasoned professional to lead our customer success operations, driving operational excellence and leveraging data analytics to enhance customer experiences.Key Responsibilities:Data...
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Customer Success Manager
4 weeks ago
Lansing, Michigan, United States Windstream Full timeAbout the RoleThe Major Customer Success Manager is a key position at Windstream, responsible for building and maintaining strong relationships with our enterprise customers. This role requires a deep understanding of customer needs and a solution-focused approach to drive adoption of our products and services.Key ResponsibilitiesProactively engage with...
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Major Customer Success Manager
1 week ago
Lansing, Michigan, United States Windstream Communications Full timeAbout the RoleThe Major Customer Success Manager is a key position at Windstream Communications, responsible for establishing and building customer relationships and promoting customer adoption of our products and solutions.Key ResponsibilitiesProactively engage customers to provide product and feature updates, and help customers increase usage of product...
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Customer Success Advocate
3 weeks ago
Lansing, Michigan, United States Wilson Language Training Full timeCustomer Success SpecialistAt Wilson Language Training, we're committed to achieving literacy for all. As a Customer Success Specialist, you'll play a vital role in ensuring our customers have a great experience with our products and services.Key Responsibilities:Engage with customers to resolve requests and complaints in a timely and professional mannerWork...
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Customer Success Advocate
4 weeks ago
Lansing, Michigan, United States Wilson Language Training Full timeCustomer Success SpecialistAt Wilson Language Training, we're committed to achieving literacy for all. As a Customer Success Specialist, you'll play a vital role in ensuring our customers have a great experience, driving retention, and supporting expansion within their account portfolio.Key Responsibilities:Engage customers and resolve requests and...
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Senior Project Manager
2 weeks ago
Lansing, Michigan, United States A-Line Staffing Solutions Full timeJob OverviewWe are seeking a highly skilled Senior Program Manager to join our team at A-Line Staffing Solutions.The ideal candidate will have a strong background in project management, with a focus on IT data governance, data warehouse implementation, and procurement.Responsibilities will include establishing and monitoring project controlling methods,...
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Senior IT Project Manager
4 weeks ago
Lansing, Michigan, United States CapLeo Global Full timeProject Management ExpertiseWe are seeking a seasoned IT project manager to provide leadership and oversight for multiple projects simultaneously. The ideal candidate will have a strong background in project management, with experience in managing projects with varying sizes and risks.Key Responsibilities:Manage projects with different sizes and risks,...
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Senior Relationship Manager
2 weeks ago
Lansing, Michigan, United States Flagstar Bank Full timeJob Title: Senior Relationship ManagerFlagstar Bank is seeking a seasoned Senior Relationship Manager to join our team. As a key member of our Corporate Banking group, you will be responsible for developing and maintaining relationships with middle market healthcare companies across the country.Key Responsibilities:Develop and execute business development...
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Senior IT Project Manager
5 days ago
Lansing, Michigan, United States TechnoGen Full timeJob Title: EPMO - Project Manager 3Job Summary:This senior-level IT project manager position provides oversight, leadership, and accountability for multiple small to medium-sized projects or a single large project. The successful candidate will function as a PMO resource to CLIENT managers, supervisors, and staff involved in application maintenance and...
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Senior Nurse Practitioner
4 weeks ago
Lansing, Michigan, United States Cedarbrook Senior Living Full timeCareer Opportunity at Cedarbrook Senior LivingWe are seeking a dedicated and compassionate Licensed Practical Nurse to join our team at Cedarbrook Senior Living. As a key member of our healthcare team, you will play a vital role in providing high-quality care to our residents.Responsibilities:Participate in pre-admission assessments to ensure a smooth...
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Senior Relationship Manager
3 weeks ago
Lansing, Michigan, United States Flagstar Bank Full timeJob Title: Senior Relationship ManagerFlagstar Bank is seeking a seasoned Senior Relationship Manager to join our team. As a key member of our Commercial Banking group, you will be responsible for developing and maintaining relationships with Corporate and Commercial Middle Market companies within the Healthcare sector.Key Responsibilities:Develop and...
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Senior Media Manager
2 weeks ago
Lansing, Michigan, United States J&J Family of Companies Full timeSenior Manager, Retail MediaAt J&J Family of Companies, we're seeking a highly skilled Senior Manager, Retail Media to join our team. This role will be responsible for developing and executing a comprehensive retail media strategy across multiple retailers, driving business growth and increasing brand awareness.Key Responsibilities:Translate brand and...
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Senior Finance Manager
2 weeks ago
Lansing, Michigan, United States CBRE Full timeAbout the RoleAs a Senior Finance Manager at CBRE, you will lead a team responsible for producing all output associated with Finance Strategy and Operations, including the annual budget preparation, monthly forecasts, strategic planning, management reporting, and other special projects. This role is part of the Financial Strategy and Operations job function,...