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Customer Success Manager

2 months ago

Lansing, Michigan, United States Windstream Communications Full time
Customer Success Manager Job Description

Windstream Communications is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customer satisfaction with our services.

Key Responsibilities:
  • Proactively engage with customers to provide product and feature updates, help customers increase usage of product features, and facilitate product training.
  • Identify opportunities to deepen and expand customer relationships based on real-time insights into customer needs.
  • Orchestrate issue resolution on behalf of the customer and serve as the primary point of contact working with other teams to deliver on the customer promise.
  • Partner closely with Enterprise Sales Executives within shared geographic regions to co-develop customer plans and prioritize opportunities.
Requirements:
  • Customer relationship skills and a solution focus.
  • Experience in expanding adoption at enterprise customers.
  • Understanding of value drivers in recurring revenue business models.
  • Understanding of the SD-WAN and UCaaS product suites and roadmap.
  • Data and technology orientation.
  • Technical ability to speak to customers.
  • Cross-disciplinary collaboration skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Windstream Communications is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.