Customer Success Manager
4 weeks ago
The Major Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions.
Key Responsibilities:- Ensure customers are satisfied with services and are realizing the value of their investment in Windstream.
- Proactively engage customers to provide product and feature updates, help customers increase usage of product features, facilitate product training, and identify opportunities to deepen and expand customer relationships based on real-time insights into customer needs.
- Orchestrate issue resolution on behalf of the customer and be the primary point of contact working with other teams behind the scenes to deliver on the customer promise.
- Migrate customers to advanced access methods and drive increased uptake of SDWan and UCaaS through a solution-focused mindset based on a deep understanding of a customer's unique technical requirements and needs.
- Customer relationship skills and a solution focus.
- Experience in expanding adoption at enterprise customers.
- Understanding of value drivers in recurring revenue business models.
- Understanding of the SD-Wan and UCaaS product suites and roadmap.
- Data and technology orientation.
- Cross-disciplinary collaboration skills.
- Bachelor's degree and 9+ years professional level related experience or an equivalent combination of education and professional related experience.
- 3-4 years customer relationship management experience.
- Experience in the technology or telecom sectors.
- Track record of cross-disciplinary team collaboration, influencing, and effective stakeholder management.
- Ability to build compelling product use cases.
- Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes.
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Customer Success Manager
3 weeks ago
Lansing, Michigan, United States Windstream Communications Full timeCustomer Success Manager Job DescriptionWindstream Communications is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customer satisfaction with our...
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Customer Success Manager
4 weeks ago
Lansing, Michigan, United States Windstream Communications Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAs a Customer Success Manager at Windstream Communications, you will play a pivotal role in establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customers realize the value of their investment in Windstream.Key...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeJob Title: Manager, Customer Success OperationsAt Verint Systems, we're committed to delivering exceptional customer experiences through innovative solutions. We're seeking a seasoned professional to lead our customer success initiatives and drive operational excellence.Key Responsibilities:Data Analytics and Reporting: Develop and maintain comprehensive...
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Customer Success Operations Manager
4 weeks ago
Lansing, Michigan, United States Verint Systems Full timeJob Title: Manager, Customer Success OperationsAt Verint Systems, we're committed to delivering exceptional customer experiences through innovative solutions. We're seeking a seasoned professional to lead our customer success operations, driving operational excellence and leveraging data analytics to enhance customer experiences.Key Responsibilities:Data...
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Senior Customer Success Manager
1 week ago
Lansing, Michigan, United States Iron Mountain Inc Full timeSenior Customer Success ManagerIron Mountain Inc is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and expansion.Key Responsibilities:Assist customers in achieving clear and concise success criteria...
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Customer Success Manager
4 weeks ago
Lansing, Michigan, United States Windstream Full timeAbout the RoleThe Major Customer Success Manager is a key position at Windstream, responsible for building and maintaining strong relationships with our enterprise customers. This role requires a deep understanding of customer needs and a solution-focused approach to drive adoption of our products and services.Key ResponsibilitiesProactively engage with...
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Major Customer Success Manager
1 week ago
Lansing, Michigan, United States Windstream Communications Full timeAbout the RoleThe Major Customer Success Manager is a key position at Windstream Communications, responsible for establishing and building customer relationships and promoting customer adoption of our products and solutions.Key ResponsibilitiesProactively engage customers to provide product and feature updates, and help customers increase usage of product...
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Customer Success Advocate
3 weeks ago
Lansing, Michigan, United States Wilson Language Training Full timeCustomer Success SpecialistAt Wilson Language Training, we're committed to achieving literacy for all. As a Customer Success Specialist, you'll play a vital role in ensuring our customers have a great experience with our products and services.Key Responsibilities:Engage with customers to resolve requests and complaints in a timely and professional mannerWork...
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Customer Success Advocate
4 weeks ago
Lansing, Michigan, United States Wilson Language Training Full timeCustomer Success SpecialistAt Wilson Language Training, we're committed to achieving literacy for all. As a Customer Success Specialist, you'll play a vital role in ensuring our customers have a great experience, driving retention, and supporting expansion within their account portfolio.Key Responsibilities:Engage customers and resolve requests and...
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Customer Service Advocate
5 days ago
Lansing, Michigan, United States State of Michigan Full timeJob Summary The State of Michigan is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and their authorized representatives, resolving various debts collected by the Michigan Department of...
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Customer Service Representative
1 week ago
Lansing, Michigan, United States TEKsystems Full timeJob SummaryThis is a phone-based customer service position supporting a government customer. The successful candidate will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers.Key Responsibilities:Provide superior customer...
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Customer Service Representative
3 weeks ago
Lansing, Michigan, United States Check 'n Go Full timeJob Description:**Customer Service Representative**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Lansing, MI. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and processing loan applications.Key...
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Customer Service Team Lead
2 weeks ago
Lansing, Michigan, United States Meijer Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Meijer. As a key member of our leadership team, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences.Key ResponsibilitiesLead and develop a team of customer service...
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Customer Supply Chain Coordinator
1 week ago
Lansing, Michigan, United States Fastenal Full timeJob DescriptionFastenal is seeking a highly skilled Customer Supply Chain Administrator to join our team. As a key member of our supply chain team, you will be responsible for supporting our customers' supply chain needs through the establishment of best practices.This role focuses on customer service, supply chain management, data analysis, and operations....
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Customer Service Lead
1 week ago
Lansing, Michigan, United States SpartanNash Full timeJob SummaryWe are seeking a highly skilled Customer Service Lead to join our team at SpartanNash. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring the financial best interests of the store are met.Key ResponsibilitiesAccurately process...
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Restaurant Operations Manager
4 weeks ago
Lansing, Michigan, United States The Road Inc. Full timeRestaurant General ManagerA key member of our team, the Restaurant General Manager plays a critical role in ensuring the success of our restaurants. Reporting directly to the Area Manager, this individual is responsible for overseeing the day-to-day operations of the restaurant, including supervising employees, managing front and back-of-house operations,...
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Student Success Advisor
4 weeks ago
Lansing, Michigan, United States CHESS Full timeJob SummaryThis role is responsible for evaluating, approving, and awarding financial aid to students in accordance with federal, state, and institutional regulations, policies, and operational guidelines. The ideal candidate will possess strong interpersonal and communication skills, with the ability to work effectively with a diverse range of...