Customer Success Operations Manager

4 weeks ago


Lansing, Michigan, United States Verint Systems Full time
About the Role

We are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and integrations.

Key Responsibilities
  • Data Analytics and Reporting: Develop and maintain comprehensive dashboards to monitor customer health, usage patterns, and key success metrics. Utilize data analytics to provide actionable insights and recommendations to the Customer Success team.
  • Customer Success Platforms Management: Oversee the administration and optimization of Totango for effective customer success management, globally. Ensure accurate and up-to-date data within Totango, facilitating seamless operations and reporting.
  • Tool Integrations and Automation: Manage integrations between Totango, Pendo, and other essential tools to create a cohesive customer success ecosystem. Identify opportunities for automation to streamline processes and improve efficiency.
  • Customer Journey and Experience Enhancement: Leverage Pendo to create, analyze, and optimize in-app experiences and customer journeys. Develop strategies to enhance customer onboarding, adoption, and retention through targeted initiatives.
  • Team Collaboration and Support: Work closely with the Customer Success team to understand their needs and provide data-driven support. Collaborate with Sales, Product, and Marketing teams to align customer success efforts with overall business goals.
  • Process Improvement and Standardization: Establish and document best practices, processes, and standard operating procedures for customer success operations. Identify and implement process improvements to enhance efficiency and effectiveness.
  • Team Leadership and Management: Lead, mentor, and develop a team of Customer Success Operations Specialists, fostering a collaborative and high-performing environment.
Requirements
  • Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.
  • Minimum of 4 years progressive management experience with 6 years of experience in Customer Success Operations, preferably in a B2B SaaS environment.
  • Proficiency in data analytics and reporting tools (e.g., Power BI).
  • Strong experience with Totango and Pendo.
  • Demonstrated ability to manage tool integrations and automation.
  • Excellent analytical, problem-solving, and strategic thinking skills.
  • Strong communication and interpersonal skills, with the ability to work cross-functionally.
  • Proven track record of driving customer success through data-driven insights and operational excellence.
What We Offer

We offer a competitive salary range of $100K to $140K, depending on experience. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply.



  • Lansing, Michigan, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...


  • Lansing, Michigan, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Operations Manager to join our team at Verint Systems. As a key member of our Customer Success organization, you will be responsible for leading and optimizing our customer success initiatives, driving operational excellence, and enhancing customer experiences through strategic use of tools and...


  • Lansing, Michigan, United States Verint Systems Full time

    Job Title: Manager, Customer Success OperationsAt Verint Systems, we're committed to delivering exceptional customer experiences through innovative solutions. We're seeking a seasoned professional to lead our customer success operations, driving operational excellence and leveraging data analytics to enhance customer experiences.Key Responsibilities:Data...


  • Lansing, Michigan, United States Verint Systems Full time

    Job Title: Manager, Customer Success OperationsAt Verint Systems, we're committed to delivering exceptional customer experiences through innovative solutions. We're seeking a seasoned professional to lead our customer success initiatives and drive operational excellence.Key Responsibilities:Data Analytics and Reporting: Develop and maintain comprehensive...


  • Lansing, Michigan, United States Windstream Communications Full time

    Customer Success Manager Job DescriptionWindstream Communications is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customer satisfaction with our...


  • Lansing, Michigan, United States Windstream Communications Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAs a Customer Success Manager at Windstream Communications, you will play a pivotal role in establishing and building customer relationships, promoting customer adoption of our products and solutions, and ensuring customers realize the value of their investment in Windstream.Key...


  • Lansing, Michigan, United States Windstream Full time

    About the Role:The Major Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions.Key Responsibilities:Ensure customers are satisfied with services and are realizing the value of their investment in Windstream.Proactively engage customers to provide product and...


  • Lansing, Michigan, United States Iron Mountain Inc Full time

    Senior Customer Success ManagerIron Mountain Inc is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and expansion.Key Responsibilities:Assist customers in achieving clear and concise success criteria...


  • Lansing, Michigan, United States Windstream Full time

    About the RoleThe Major Customer Success Manager is a key position at Windstream, responsible for building and maintaining strong relationships with our enterprise customers. This role requires a deep understanding of customer needs and a solution-focused approach to drive adoption of our products and services.Key ResponsibilitiesProactively engage with...


  • Lansing, Michigan, United States Windstream Communications Full time

    About the RoleThe Major Customer Success Manager is a key position at Windstream Communications, responsible for establishing and building customer relationships and promoting customer adoption of our products and solutions.Key ResponsibilitiesProactively engage customers to provide product and feature updates, and help customers increase usage of product...


  • Lansing, Michigan, United States Wilson Language Training Full time

    Customer Success SpecialistAt Wilson Language Training, we're committed to achieving literacy for all. As a Customer Success Specialist, you'll play a vital role in ensuring our customers have a great experience with our products and services.Key Responsibilities:Engage with customers to resolve requests and complaints in a timely and professional mannerWork...


  • Lansing, Michigan, United States Wilson Language Training Full time

    Customer Success SpecialistAt Wilson Language Training, we're committed to achieving literacy for all. As a Customer Success Specialist, you'll play a vital role in ensuring our customers have a great experience, driving retention, and supporting expansion within their account portfolio.Key Responsibilities:Engage customers and resolve requests and...


  • Lansing, Michigan, United States The Road Inc. Full time

    Restaurant General ManagerA key member of our team, the Restaurant General Manager plays a critical role in ensuring the success of our restaurants. Reporting directly to the Area Manager, this individual is responsible for overseeing the day-to-day operations of the restaurant, including supervising employees, managing front and back-of-house operations,...

  • Operations Manager

    3 weeks ago


    Lansing, Michigan, United States Meijer Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our team at Meijer. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the Line Area, ensuring exceptional customer service, and driving sales and profitability.Key ResponsibilitiesSupervise and direct team leaders and...


  • Lansing, Michigan, United States Mint Cannabis Full time

    {"title": "Mint Cannabis Dispensary General Manager", "subtitle": "Lead Our Team and Drive Success", "content": "Mint Cannabis is seeking a highly skilled and experienced Dispensary General Manager to lead our team and drive success in our Monroe, MI location. As a key member of our leadership team, you will be responsible for managing all aspects of the...


  • Lansing, Michigan, United States Let's Play Sports Full time

    Job Title: Manager in TrainingAre you looking for a challenging and rewarding career opportunity? Do you have a passion for leadership and customer service? We may have the perfect fit for you!About the Role:As a Manager in Training, you will be responsible for:Facility Operations: Ensure the smooth day-to-day operations of our facilities, including...


  • Lansing, Michigan, United States Clean Team USA Full time

    About the Role:Clean Team USA is seeking an experienced Operations Manager to oversee the effective and successful management of labor, productivity, quality control, and safety measures. The ideal candidate will have a proven track record of supervising departments of 15+ employees and will be responsible for ensuring safe and efficient operations.Key...


  • Lansing, Michigan, United States Panera Bread Full time

    About the RoleWe are seeking a highly motivated and organized Catering Lead to join our team at Panera Bread. As a Catering Lead, you will be responsible for owning the success of our catering operations, communicating with and supporting our catering customers, and ensuring extraordinary guest experiences.Key ResponsibilitiesManage the production of...


  • Lansing, Michigan, United States Chipotle Mexican Grill Full time

    About ChipotleChipotle Mexican Grill is a fast-casual restaurant chain that serves responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. We have restaurants in the United States, Canada, the United Kingdom, France and Germany and are committed to making our food more accessible to...


  • Lansing, Michigan, United States Team Industrial Services Full time

    About Team Industrial ServicesWe are a leading provider of industrial cleaning and facility maintenance services to the automotive manufacturing sector. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.Job SummaryWe are seeking a highly skilled and experienced Assistant Operations Manager to join...