Service Coordinator

2 weeks ago


Jacksonville, Florida, United States HYTORC Full time
Job Summary

HYTORC is seeking a highly motivated and organized Service Coordinator to provide regional branch support primarily focused on business growth and development of customer relationships. As a key member of our team, you will be responsible for supporting customer service and business growth, identifying service opportunities, and partnering with technicians to provide customer quotes.

Key Responsibilities
  • Support Customer Service and Business Growth
  • Identify service opportunities and contact customers to schedule service visits
  • Review customer feedback reporting to identify customer requests for service visits and preventative maintenance
  • Support Service Technicians with identifying new customer accounts and obtaining information for account setup
  • Partner with technicians to provide customer quotes
  • Participate in meetings to discuss opportunities for business growth
  • Support customers with utilizing the HY-CARE customer HUB (portal) to access calibration certificates
  • Achieve monthly customer service metric goals
Requirements
  • High School Diploma
  • Preferred 2-4 years of administrative experience, preferably in an industrial or commercial setting
  • Preferred familiarity with heavy industry terminology and applications or tools applications
  • Excellent customer service and interpersonal skills
Computer Skills
  • Microsoft Outlook, Word, Excel, TEAMS, SAP, and RESOLV experienced preferred
Work Environment
  • Standard office environment of moderate noise level
  • Ability to sit/stand for prolonged periods of time


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