IT Support Specialist
14 hours ago
Entech Computer Services LLC is seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and remote access.
- Identify and troubleshoot technical issues related to Windows servers and desktops, Microsoft cloud services, firewalls, managed switches, and LAN/WAN connectivity.
- Manage daily ticket queues and schedules to ensure all assigned tickets are resolved and responded to within pre-approved targets.
- Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
- Improve customer service, perception, and satisfaction.
Requirements:
- High school diploma or equivalent.
- One to two years of experience in a technical support or service desk environment.
- CompTIA A+ or equivalent certification.
- Intermediate proficiency in Windows 10 and 11 operating systems, workstation and server hardware, printer and multi-function devices, and standard Windows applications.
Benefits:
- Free medical insurance.
- Additional employer-paid medical options.
- Fully vested 401(k) match.
- Flexible time off.
- Free $10,000 life insurance policy.
- Six paid holidays.
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