IT Support Specialist

14 hours ago


Fort Myers, Florida, United States Entech Computer Services LLC Full time
Job Summary

Entech Computer Services LLC is seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote access.
  • Identify and troubleshoot technical issues related to Windows servers and desktops, Microsoft cloud services, firewalls, managed switches, and LAN/WAN connectivity.
  • Manage daily ticket queues and schedules to ensure all assigned tickets are resolved and responded to within pre-approved targets.
  • Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
  • Improve customer service, perception, and satisfaction.

Requirements:

  • High school diploma or equivalent.
  • One to two years of experience in a technical support or service desk environment.
  • CompTIA A+ or equivalent certification.
  • Intermediate proficiency in Windows 10 and 11 operating systems, workstation and server hardware, printer and multi-function devices, and standard Windows applications.

Benefits:

  • Free medical insurance.
  • Additional employer-paid medical options.
  • Fully vested 401(k) match.
  • Flexible time off.
  • Free $10,000 life insurance policy.
  • Six paid holidays.

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