HVAC Technical Support Specialist

1 day ago


Fort Myers, Florida, United States Raymond Search Group Full time
Job Overview

We are seeking a highly skilled HVAC Technical Support Specialist to join our team at Raymond Search Group. As a key member of our technical support team, you will play a critical role in providing exceptional customer service and support to our clients in the HVAC/R industry.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels, ensuring timely and effective resolution of issues.
  • Analyze complex technical situations, determine the necessary resources to resolve them, and collaborate with internal teams as needed.
  • Develop and implement technical solutions, including configurations, drawings, and graphics, to meet customer needs and project goals.
  • Review and prioritize daily tasks, ensuring timely completion and effective communication with supervisors and stakeholders.
  • Travel as required to provide on-site support and ensure customer satisfaction.
  • Participate in ongoing training and professional development to maintain and enhance technical expertise.
  • Resolve customer issues and concerns in a manner consistent with company values and objectives.
Requirements
  • Trade school certification or relevant field experience in HVAC/R.
  • Ability to prioritize, organize, and perform multiple tasks simultaneously in a detail-oriented environment.
  • Excellent communication and technical skills, including proficiency in Microsoft Office applications.
  • Strong analytical and problem-solving skills, with a focus on delivering high-quality results.


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