Customer Service Representative

4 weeks ago


Piedmont, Alabama, United States Mapco Express Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Mapco Express. As a key member of our retail team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a clean and organized store environment.



Key Responsibilities:


  • Meet and exceed customer service standards
  • Follow company cash control policies and procedures
  • Adhere to all laws and regulations regarding the sale of government-regulated products and services
  • Obey company and health department safety guidelines for food preparation
  • Detail cleaning of store interior and exterior according to company standards
  • Stock and rotate products, including coolers and freezers
  • Complete training activities and pass minimum job performance standards
  • Follow company general rules of conduct and code of ethics
  • Motivate sales associates to grow store sales and profitability using suggestive selling techniques
  • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines


Core Competencies:


  • Time Management: Value time and use it effectively and efficiently
  • Action Oriented: Enjoy working hard and seize opportunities
  • Customer Focus: Act with customers in mind and meet their expectations
  • Determination: Pursue everything with energy and drive


Essential Functions:


  • Standing/Walking: 50%
  • Lifting up to 40 pounds: 10%
  • Bending: 10%
  • Sitting: 10%
  • Squatting/Stooping: 5%
  • Climbing: 5%
  • Reaching: 10%


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.



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