Customer Service Manager

3 weeks ago


Piedmont, Alabama, United States Mapco Express Full time

Customer Service Manager Opportunity

Mapco Express is seeking a Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly.

Key Responsibilities:

  • Meet company customer service standards.
  • Follow company cash control policies and procedures.
  • Adhere to all laws and regulations regarding the sale of any government regulated products and services.
  • Obey company and health department safety guidelines for food preparation.
  • Detail cleaning of store interior and exterior according to company standards.
  • Stock and rotate products including coolers and/or freezers.
  • Complete training activities and pass minimum job performance standards.
  • Follow company general rules of conduct and code of ethics.
  • Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
  • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
  • Other duties as assigned.

Core Competencies:

  • Time Management: Value time and use your time effectively and efficiently.
  • Action Oriented: Enjoy working hard and seize more opportunities than others.
  • Customer Focus: Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
  • Determination: Pursue everything with energy, drive, and a need to finish.

Physical Demands:

  • Standing/Walking 50%
  • Lifting up to 40 pounds 10%
  • Bending 10%
  • Sitting 10%
  • Squatting/Stooping 5%
  • Climbing 5%
  • Reaching 10%

Travel Requirements: 0 overnight stays per year

Hazardous Materials: 5%

Educational Qualifications and Experience:

  • Customer service experience desired
  • Ability to perform multiple tasks at one time
  • Read, understand, and speak English at an eighth grade level
  • Comprehend and perform basic math skills
  • Understand, comprehend, and perform basic computer and point-of-sale skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.



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