Customer Service Representative

3 months ago

Piedmont, United States GFL Environmental Full time
The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.



 

Key Responsibilities:
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers
• Download, distribute and answer all customer inquiries received via email.
• Take web request and process payments by phone.
• Process customer payments via internet and take cash payment’s as needed.
• Enter new subscription residential accounts into system.
• Run credit checks on new customers.
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
• Key all new/cancelled accounts into Tower system and verify in system.
• Scan all contracts into system and maintain records of them.
• Assist in completing the Affirmative Action log for all applicants.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• May provide back up assistance for Office Coordinator.
• Perform other duties and responsibilities as required or requested by management.

Requirements:
• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.

Knowledge, Skills and Abilities:
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem-solving ability.
• Excellent data entry skills.

Physical/Mental Demands:
• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:
• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

#GFLTalent



 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

  • Customer Service Representative

    4 weeks ago

    Piedmont, United States State Farm Insurance Full time

    Job SummaryAs a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your primary goal will be to assist customers with their insurance-related inquiries, complaints, and policy changes in a timely and professional manner.Key ResponsibilitiesAssist customers with policy...

  • Customer Service Representative

    2 days ago

    Piedmont, Missouri, United States H&R Block Full time

    H&R Block seeks an experienced Customer Service Representative to join our team. As a key member of our administration, you will be responsible for providing exceptional client service and ensuring a seamless experience for our clients.Job Responsibilities:Answer phones and greet clients in a personalized and inviting manner.Match clients with the...

  • Customer Service Representative

    4 weeks ago

    Piedmont, Alabama, United States Mapco Express Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Mapco Express. As a key member of our retail team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a clean and organized store environment.Key Responsibilities:Meet...

  • Customer Service Representative

    4 weeks ago

    Piedmont, United States GFL Environmental Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at GFL Environmental. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and professionalism to all customers via phone,...

  • Customer Service Representative

    6 months ago

    Piedmont, United States MFA Oil Full time

    Overview The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits. MFA Oil Company is an Equal...

  • Customer Service Representative

    4 weeks ago

    Piedmont, Alabama, United States Taco Bell Full time

    Job SummaryTaco Bell is seeking a Customer Service Team Member to join our team. As a key member of our restaurant staff, you will be responsible for providing excellent customer service, operating cash registers, and assisting with food preparation procedures.Key Responsibilities• Operate cash registers and process customer transactions• Prepare and...

  • Customer Service Representative

    4 weeks ago

    Piedmont, Alabama, United States Taco Bell Full time

    Key Responsibilities: Operate cash registers and assist with food preparation procedures Maintain a clean dining room and parking lot Provide excellent customer service and quality products Ensure quick and efficient serviceAbout the Role:Taco Bell is seeking a Customer Service Team Member to join our team. As a key member of our crew, you will be...

  • Customer Service Representative

    1 month ago

    Piedmont, Alabama, United States Papa John's Full time

    Papa John's Team MemberWe're seeking a talented and enthusiastic individual to join our team as a Team Member at Papa John's. As a Team Member, you will play a vital role in delivering exceptional customer service and ensuring that our high standards are met.Key Responsibilities:Provide outstanding customer service to ensure customer satisfactionTake orders...

  • Customer Service Representative

    4 weeks ago

    Piedmont, Alabama, United States Chick-fil-A Full time

    At Chick-fil-A, we're looking for individuals who share our passion for delivering exceptional customer experiences. As a Front of House Team Member, you'll play a vital role in creating a welcoming atmosphere for our guests. Your responsibilities will include:Providing top-notch service to every guest, every timeMaintaining a clean and organized...

  • Customer Service Ambassador

    4 weeks ago

    Piedmont, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include:Greeting customers and assisting them with the selection of merchandiseCompleting cash register...

  • Customer Service Representative

    4 weeks ago

    Piedmont, South Carolina, United States Omnipotent Brands Full time

    Job SummaryWe are seeking a skilled Assistant Operator to join our team at Omnipotent Brands. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.Key Responsibilities:Provide exceptional customer service to our clientsAssist with daily operations and maintain a high level of...

  • Customer Service Ambassador

    1 month ago

    Piedmont, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with...

  • Guest Service Representative

    1 month ago

    Piedmont, United States Paragon Hotel Company Full time

    Job Title: Guest Service RepresentativeJoin our team as a Guest Service Representative and take the first step towards a rewarding career in hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...

  • Customer Service Liaison

    4 weeks ago

    Piedmont, Oklahoma, United States Kyle Dace - State Farm Agent Full time

    Job OverviewAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you as a Customer Relations Representative with Andrea Aslanides - State Farm Agent.As a key member of our team, you will be responsible for building and...

  • Sales Associate

    4 weeks ago

    Piedmont, California, United States Ace Hardware Full time

    We're seeking a talented Sales Associate to join our team at Ace Hardware. As a key member of our sales team, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.About the RoleThis is a fantastic opportunity to work in a fast-paced and dynamic environment where you'll have the chance...

  • Sales Associate

    4 weeks ago

    Piedmont, California, United States Ace Hardware Full time

    We are seeking a highly skilled and friendly team member to welcome and assist customers in our Ace Hardware store. As a Sales Associate, you will be responsible for providing exceptional customer service, answering questions, and helping customers find the products they need.What We OfferPaid time offHealth Insurance or discount card for medical, dental,...

  • Customer Service Specialist

    3 weeks ago

    Piedmont, United States State Farm Insurance Full time

    Are you looking for a challenging and rewarding career in customer service? State Farm Insurance is seeking a highly motivated and detail-oriented Customer Service Specialist to join our team.As a Customer Service Specialist at State Farm Insurance, you will have the opportunity to work with a dynamic team to provide exceptional customer service and support...

  • Customer Service Manager

    4 weeks ago

    Piedmont, Alabama, United States Mapco Express Full time

    Customer Service Manager OpportunityMapco Express is seeking a Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly.Key Responsibilities:Meet company customer service standards.Follow company cash control...

  • Customer Service Agent

    2 weeks ago

    Piedmont, Missouri, United States H&R Block Full time

    Key Responsibilities:• Answer phones and greet clients in a personalized, friendly, and inviting manner.• Match clients with the best-suited tax professional for their needs.• Schedule clients according to their preferences.• Ensure clients' current and future needs are met during their exit process.Additional Responsibilities:• Maintain office...

  • Customer Service Manager

    6 hours ago

    Piedmont, United States Ingles Markets, Incorporated Full time

    Location: Piedmont - Store 29: 7616 Augusta Rd Piedmont SC 29673 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service, while maintaining a high level of productivity, and complying with all safety and sanitation procedures; related experience is a plus; must be...