Compliance Oversight Manager

1 week ago


Dallas, Texas, United States Dallas County Full time
Position Overview
As the primary authority for compliance matters within the Department, you will oversee all aspects related to TJJD standards and human resource management operations.

Your role will involve managing compliance and quality assurance functions across the Department, which includes supervising audits and investigations (both internal and external) to identify and mitigate potential risks associated with Local, State, and Federal standards.


Management Responsibilities:
Lead a team of approximately 4-10 staff members.

Detailed Responsibilities:
Direct and supervise compliance and quality assurance units to ensure adherence to all ethical and legal standards set forth by governing bodies.

Act as a liaison to promote effective communication and collaboration between the Juvenile Department, State Agencies, and other stakeholders.

Oversee departmental audits and investigations, making necessary policy adjustments related to abuse and neglect, staff misconduct, human resource inquiries, and complaints against the department.

Assess risks, develop, and implement control systems along with compliance guidelines and policies. Evaluate the staff's understanding of policies and provide necessary training. Address compliance and privacy issues with management at all levels to resolve violations and ensure adherence to standards. Maintain proper record retention of essential documents and uphold departmental compliance, including the management of confidential records as per governing authority.

Prepare comprehensive reports for management and submit all required documentation to the relevant regulatory bodies. Undertake additional duties as assigned.



Qualifications:


Education and experience equivalent to a Bachelor's Degree in Business Administration, Public Administration, Law, Criminal Justice, or a related field in compliance.

A minimum of four (4) years of professional experience in compliance monitoring, human resources protocols, and conducting investigations, with at least two (2) years in a managerial capacity.

Essential Knowledge, Skills & Abilities:
Proficiency in standard software applications.

Strong verbal and written communication skills, with the ability to establish and maintain effective working relationships with employees, departments, and the public.

May require certification as a Probation Officer or the ability to obtain certification within six months of employment. Extensive knowledge of probation, parole, the criminal justice system, or human resource protocols. Exceptional interpersonal and communication skills. Previous experience as a compliance-monitoring officer and in conducting investigations is preferred. Ability to communicate and train staff on compliance objectives and procedures. Must possess a valid Texas Driver's License with a clean driving record. Successful completion of a thorough background investigation is mandatory, along with pre-employment drug testing and ongoing random drug and/or alcohol testing during employment.

This position involves working with juveniles who may exhibit dangerous or aggressive behaviors; therefore, a high tolerance for working in an emotionally demanding and stressful environment is essential.


Physical/Environmental Requirements:

  • Standard office environment within a secured facility. Ability to lift and carry up to 25 lbs., unassisted. Willingness to travel to various work site locations.
  • Employees may be reassigned to different departments, shifts, locations, or facilities based on departmental needs. Candidates must be at least 21 years of age (for applicable positions) and must successfully complete all physical and written assessments of the Juvenile Academy to maintain employment or meet all standards related to PREA and Ethics for specific roles.


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