Customer Service Representative

2 weeks ago

San Antonio, Texas, United States Methodist Le Bonheur Healthcare Full time

Overview

At Methodist Le Bonheur Healthcare, we pride ourselves on our commitment to community service and the well-being of our patients. As a Call Center Agent, you will play a vital role in ensuring that our patients receive the highest level of care and support.
Employee Benefits

Methodist Le Bonheur Healthcare offers a comprehensive benefits package designed to support the health, life, career, and retirement of our team members. Our offerings include:
  • Extensive medical coverage with low or no out-of-pocket costs for many services, including prescription drugs and behavioral health services.
  • Options for dental and vision insurance, life and disability coverage, flexible spending accounts, and supplemental health plans.
  • Access to free counseling services and resources for emotional, physical, and financial well-being.
  • 401(k) Plan with a generous employer match.
  • Employee Stock Purchase Plan with discounts on company stock.
  • Support for family planning and adoption assistance.
  • Referral services for various personal needs including childcare and home repairs.
  • Discounts on various consumer services.
  • Educational assistance for career development.
  • Recognition programs for outstanding contributions.
  • Paid time off and family leave options.
  • Health Assistance Fund for eligible employees.
Note: Eligibility for benefits may vary by location.

We are dedicated to fostering an environment where our employees can thrive and develop their skills. We are seeking a motivated Call Center Agent to enhance our team and help us achieve our objectives.
Position Summary and Requirements

Call Center Agent

We are looking for a Call Center Agent who will provide essential clerical support to ensure that all patients receive efficient and high-quality care. Our team is committed to collaboration and excellence in patient service.

Key Responsibilities:

• Manage the reception area, answer incoming calls, and interact with patients and healthcare providers.

• Schedule, cancel, and modify patient appointments as needed.

• Check in patients and accurately document their registration details.

• Verify insurance information and patient demographics.

• Maintain and organize medical records.

• Perform copying and faxing tasks as required.

• Collect co-pays and process payments accurately.

• Enter charges and payments into the system, ensuring daily balancing.

• Adhere to the organization's Code of Conduct and Mission Statement.

• Complete additional duties as assigned.

Experience: A minimum of one year of experience is preferred.

Skills and Qualifications:

• Proficient in using standard office equipment, including copiers and computers.

• Strong interpersonal skills and customer service orientation.

• Ability to manage multiple tasks effectively with minimal supervision.

• Excellent written and verbal communication skills.

• Commitment to maintaining confidentiality of patient and employee information.

Methodist Le Bonheur Healthcare is a leader in providing exceptional healthcare services. We are committed to improving the health and well-being of the communities we serve. We look forward to welcoming dedicated professionals to our organization who share our values and commitment to patient care.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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