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Client Services Specialist

2 months ago

Pittsburgh PA USA, United States University of Pittsburgh Full time
Job Summary

We are seeking a highly skilled Client Services Specialist to join our team at the University of Pittsburgh. As a key member of our Health Sciences Information Technology team, you will play a critical role in providing technical support and services to our faculty, staff, and students.

Key Responsibilities
  • Provide high-level technical support and troubleshooting for complex computing issues
  • Configure and maintain end-user devices, including desktop software, hardware, and peripherals
  • Assist junior staff members and provide training and guidance as needed
  • Document and track help requests, ensuring timely and effective resolution
Requirements
  • Associate's degree or equivalent experience
  • 3+ years of experience in technical support or a related field
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Working Conditions

This is a full-time regular position with a standard work schedule of Monday through Friday, 8:00am to 4:30pm. The University of Pittsburgh is an equal opportunity employer and values diversity, equity, and inclusion.