Client Service Associate
4 weeks ago
Role Overview
BNY Mellon is seeking a skilled Client Service Associate to join our Treasury Services Client Services team. In this role, you will work closely with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. You will also support clients in addressing moderately complex operational and technical issues and ensure requests are executed. This is a great opportunity to leverage your problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base.
Key Responsibilities
Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem-solving skills, experience, and judgment to analyze information.
Uses communication skills to deliver high-quality service to a specialized client base.
Provides clients with information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
Leverages a good understanding of broader BNY Mellon services and offerings.
Monitors client inquiries, resolves non-routine issues, and escalates complex issues to the appropriate team member, as needed.
Uses knowledge of client issues and needs to contribute to business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.
Recommends process improvements.
May have people management responsibilities in some geographies.
Provides guidance to less experienced team members.
Supports multiple, moderately complex client accounts.
Requirements
Bachelors degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in an operational area and/or client services preferred.
Bilingual Spanish written and verbal communications skills required.
About BNY Mellon
BNY Mellon is a leading global financial services company that empowers employees to grow and succeed. We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
Equal Employment Opportunity
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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