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Guest Experience Representative

2 months ago

South Lyon, Michigan, United States D-BAT Atlanta Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Experience Associate to join our team at D-BAT Atlanta. As a key member of our staff, you will be responsible for providing exceptional service to our clients and ensuring a positive experience for all who visit our facility.

Key Responsibilities
  • Scheduling and Organization: Manage multiple tasks and schedules to ensure seamless operations.
  • Customer Communication: Effectively communicate with clients via various channels, including in-person, phone, and email.
  • Program Promotion: Promote our center's programs and membership model to current and prospective clients.
  • Team Collaboration: Work closely with our team of players, clients, families, and support staff to achieve common goals.
  • Inventory Management: Track and maintain inventory and supplies to ensure efficient operations.
  • Administrative Support: Provide administrative support to the Center Manager as needed.
Requirements
  • Passion for Sports: A genuine passion for sports and a desire to make a positive impact on our clients' experiences.
  • Positive Attitude: A positive attitude and outlook, with a focus on providing exceptional customer service.
  • Reliability and Accountability: A strong sense of reliability and accountability, with the ability to perform all functions of the position.
  • Problem-Solving Skills: Excellent problem-solving skills, with the ability to adapt to changing situations and client needs.
  • Continuous Learning: A commitment to continuous learning and professional development, with a focus on improving skills and knowledge.
  • Professionalism: A high level of professionalism, with a focus on maintaining a positive and respectful work environment.
About D-BAT Atlanta

D-BAT Atlanta is a leading provider of baseball and softball training services, with a commitment to delivering exceptional experiences for our clients. We are a dynamic and growing organization, with a passion for making a positive impact on the lives of our clients and staff.