Customer Service Liaison
6 days ago
Key Responsibilities:
As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs, providing exceptional customer service, and resolving issues in a timely and professional manner. You will also be responsible for processing policy changes, claims, and payments accurately and efficiently, maintaining customer records, and collaborating with team members to ensure seamless customer experiences. Additionally, you will promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints and concerns, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
What We Offer:
State Farm Insurance is committed to providing a positive and collaborative work environment, where you can grow and develop your skills and knowledge. We offer ongoing training and development programs to enhance your knowledge and skills, and provide opportunities for advancement and career growth.
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