Insurance Customer Service Representative

2 weeks ago


South Lyon, Michigan, United States State Farm Insurance Full time

Job Summary

As a valued member of our team at State Farm Insurance, you will play a crucial role in delivering exceptional customer service and support. Your primary responsibility will be to assist customers with their insurance needs, providing accurate and timely information to ensure their satisfaction.

Key Responsibilities

  • Process policy changes and updates in our system to ensure seamless customer experiences
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, providing prompt and professional assistance
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction
  • Maintain accurate and up-to-date customer records, ensuring compliance with company policies and procedures
  • Stay informed about insurance products and industry trends to effectively assist customers
  • Meet or exceed performance goals and targets set by the company, demonstrating a commitment to excellence

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills, with the ability to navigate complex insurance policies and procedures
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Commitment to delivering exceptional customer service, with a focus on customer satisfaction and loyalty
  • Basic computer skills and proficiency in using software applications, including our company's systems and tools

About Us

State Farm Insurance is a leading provider of insurance and financial services, dedicated to helping our customers achieve their goals and protect their futures. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Why Join Our Team?

As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. We offer a competitive compensation package, comprehensive benefits, and a range of perks and rewards.

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to our online portal. We look forward to hearing from you



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