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Guest Experience Associate

1 month ago

South Lyon, Michigan, United States D-BAT Atlanta Full time
Job Title: Guest Experience Associate

At D-BAT, we're committed to delivering exceptional customer experiences. As a Guest Experience Associate, you'll be the first point of contact for our customers, providing a warm and welcoming atmosphere that sets the tone for their visit.

Key Responsibilities:

  • Manage customer scheduling and communication
  • Stay organized and multitask with ease
  • Communicate center programming and membership models
  • Greet customers and make them feel valued
  • Field customer inquiries and provide solutions
  • Excellent communication skills within a team environment
  • Call former customers to invite them back
  • Respond to voicemails and emails
  • Open and close the center
  • Track inventory and supplies
  • Assist the Center Manager with operational tasks

Requirements:

  • Passion for sports and customer service
  • Positive attitude and outlook
  • Reliable and accountable
  • Problem-solving skills and adaptability
  • Continuous learner and growth-oriented
  • Professionalism and positive ambassadorship for D-BAT
  • Excellent oral and written communication skills
  • Comfortable with technology and multiple platforms
  • High character and relationship-focused individual
  • Experience working in a guest-facing role
  • Experience working with diverse age groups

D-BAT is an equal opportunity employer and prohibits discrimination and harassment of any type. We're committed to creating a positive and inclusive work environment.