Patient Access Coordinator

1 week ago


Stratford, New Jersey, United States Thomas Jefferson University Hospital Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Access Representative to join our team at Thomas Jefferson University Hospital. As a key member of our registration team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities
  • Provide clear and respectful communication to patients and families, ensuring their needs are met and concerns are addressed.
  • Verify patient demographic and insurance information, ensuring accuracy and completeness.
  • Collect and process patient payments, including co-pays, co-insurance, and deductibles.
  • Participate in the up-front point of service collection process, ensuring timely and accurate collection of patient payments.
  • Request and verify patient identification, ensuring accurate patient identification and documentation.
  • Continuously update and document patient registration records, ensuring accuracy and completeness.
Requirements
  • High school degree or equivalent required; associate degree preferred.
  • Previous customer service experience, preferably in a healthcare setting.
  • Proficient in the use of computers and medical terminology.
  • Bilingual skills a plus.
About Us

Thomas Jefferson University Hospital is a nationally ranked healthcare system committed to providing exceptional patient care, advancing medical knowledge, and preparing the next generation of healthcare professionals. We value diversity and are an equal opportunity employer.



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