Service Excellence Coordinator
2 weeks ago
Client Relations Specialist
at GLRA
Our dedicated Team Members are focused on delivering exceptional service and are driven by a passion for surpassing customer expectations. We seek individuals who embody integrity, demonstrate strong initiative, and possess meticulous attention to detail to ensure the right actions are taken. Our commitment to innovation and leadership allows us to make a meaningful impact on sustainability, one day at a time.
GLRA is a comprehensive recycling organization that manages the recycling of paper, plastics, metals, and electronics. We customize recycling solutions for both consumer and industrial clients across the nation. With over a century of experience, GLRA continues to redefine the recycling sector. As a family-owned business that has flourished through four generations, we have established ourselves as a market leader and a premier innovator.
GLRA values the well-being of our Team Members, their families, and the diverse communities we serve. We are committed to investing in our Team Members and provide the following benefits:
- Competitive Salary
- Comprehensive Medical, Dental, and Vision Coverage
- 100% Tuition Reimbursement for Team Members
- 75% Tuition Reimbursement for Dependents
- Assistance for First-Time Home Buyers
- 401K Matching and Profit Sharing
- Performance-Based Bonuses
Position Overview: Customer Support Coordinator
The Customer Support Coordinator will manage all communications related to client inquiries, discrepancies, and overall customer satisfaction. This role involves verifying documentation and assisting in the management of calendars and logistics within a dynamic and expanding organization.
Qualifications for Customer Support Coordinator:
- Detail-oriented and task-focused
- Proficient in Microsoft Office Suite
- Outstanding verbal and written communication abilities
- Flexible availability Monday through Friday, with potential for Saturday mornings
- Strong sense of urgency
- Collaborative and team-oriented approach
- Previous customer service experience preferred
- Call center experience preferred
Join GLRA and contribute to the green movement today.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, weight, height, sex, sexual orientation, marital status, national origin, age, genetic medical information, protected veteran status, or disability status.
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