Client Success Strategist
1 week ago
SPANG Career Collective, a recruitment agency, is representing a client in the Recruiting Software sector, seeking a Customer Success Manager.
Note: This role is exclusively available to candidates located within the United States.
Are you prepared to be part of an innovative organization that is transforming the way skilled professionals connect with career and public service opportunities? Our client is on the lookout for a proactive Customer Success Manager. This position presents an opportunity to tackle significant challenges in a flexible work environment, collaborating with a talented group of peers.
Key Responsibilities:
- Client Relationship Management: Develop and nurture existing client relationships, ensuring exceptional levels of satisfaction and retention.
- New Client Onboarding: Oversee and facilitate the onboarding process for new clients, ensuring effective and timely implementation.
- Account Oversight: Monitor account activities, proactively assessing client satisfaction and identifying avenues for growth.
- Business Development: Support initiatives aimed at expanding the business, utilizing your expertise to enhance growth and client return on investment.
- Reporting and Insights: Generate weekly and quarterly reports on client services, tracking relevant metrics and trends to evaluate success.
Ideal Candidate Profile:
- Knowledge of Recruiting/Talent Acquisition: Familiarity with recruiting processes, screening, selection, retention, and associated systems and technologies.
- Exceptional Communication Skills: Highly articulate, with strong writing and presentation capabilities.
- Project Management Expertise: Demonstrated ability to manage multiple tasks concurrently and effectively coordinate both internal and external resources.
- Relationship Building Skills: Proven experience in establishing and maintaining C-level relationships.
- Attention to Detail: Strong focus on detail, with excellent written communication and presentation skills.
- Educational Qualifications: A Bachelor's degree is preferred.
Compensation:
- Annual salary range of $60,000-$70,000, in addition to a quarterly bonus.
For more information on our available positions, please visit SPANG Careers.
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