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Client Services Specialist

2 months ago

Montgomery, Alabama, United States Tyna Carter - State Farm Agent Full time
Position Overview

Benefits:

  • Performance-based bonuses
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Professional training and development
  • Vision care coverage

ROLE SUMMARY:
As a Client Engagement Representative at Tyna Carter - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service abilities, and genuine desire to assist others make you a perfect candidate for this role. You will advance your career by addressing client inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.


We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal growth for particularly motivated and sales-oriented individuals.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may involve addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing questions.
  • Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
  • Utilize effective communication skills to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Commitment to exceptional customer service
  • Able to connect with clients, respond to their inquiries, and foresee their requirements.
  • Strong communication skills to assist clients and coordinate with other agency personnel
  • Proactive approach to problem-solving

ADDITIONAL BENEFITS:

  • Hourly wage plus commission/bonus structure
  • Potential for growth and advancement within the office
  • Paid time off for vacations and sick days
  • Health benefits
  • Valuable experience for career development