Patient Services Coordinator

2 days ago


Charlotte, North Carolina, United States OrthoCarolina Full time
Job Summary

OrthoCarolina is seeking a highly organized and detail-oriented Patient Services Specialist to join our team at our OrthoCarolina University OUC office location in Charlotte. As a Patient Services Specialist, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our patients and staff.

Key Responsibilities:
  • Greet patients, prepare forms, collect and verify patient information for timely and accurate processing of patient claims.
  • Prepare paperwork necessary for patient visits, including medical records and insurance forms.
  • Answer incoming phone calls, direct calls, make appointments, and perform cashier duties as directed.
  • Collect co-payments, co-insurance, and balances due from patients.
  • Follow established procedures for release of medical information and FMLA/disability forms completion.
Requirements:
  • High school graduate; Associate's or Bachelor's degree preferred.
  • Minimum of one year experience in a medical clinic setting.
  • Good customer and computer skills, with working knowledge of insurance and medical terminology.
Benefits:
  • Medical, dental, and vision insurance.
  • Health Savings Account.
  • Life insurance.
  • Voluntary Supplemental Life.
  • Voluntary Critical Illness/Accident/Hospital Indemnity.
  • Short-term and long-term disability insurance.
  • 401(k)/ROTH Retirement Plan.
  • Employer 401(k) Safe Harbor.
  • 401(k) Profit Sharing Plan.
  • 529 Savings Plan.
  • Employee Assistance Program.
  • Voluntary Wellness Program.
  • Tuition Reimbursement.
  • Voluntary Legal Plan/Identity Theft.


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