Financial Services Representative

1 week ago


Rockville, Maryland, United States Lafayette Federal Credit Union Full time

About Lafayette Federal Credit Union

At Lafayette Federal Credit Union, we are dedicated to providing exceptional service and support to our members. We strive to create a positive and rewarding work environment where employees can grow and develop their careers. If you are passionate about helping others and making a difference in your community, we encourage you to explore the opportunities available at Lafayette Federal.

Job Summary

We are seeking a highly motivated and customer-focused Financial Services Representative to join our team. In this role, you will be responsible for assisting members with a wide range of financial transactions and services. You will provide exceptional customer service, build strong relationships with members, and contribute to the overall success of the credit union.

Key Responsibilities

  • Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers.
  • Provide exceptional customer service by answering inquiries, resolving issues, and offering financial guidance.
  • Open new accounts and assist members with account maintenance.
  • Promote credit union products and services to meet member needs.
  • Maintain a thorough understanding of credit union policies and procedures.

Qualifications

  • High school diploma or equivalent required; Associate's degree in Business Administration or related field preferred.
  • Previous experience in a customer service role, preferably in the financial industry.
  • Strong communication and interpersonal skills.
  • Proficiency with computer systems and software applications.
  • Ability to work independently and as part of a team.

Benefits

Lafayette Federal Credit Union offers a competitive benefits package, including:

  • 401(k) with Employer Match and Profit-sharing
  • Generous Paid Time Off Package
  • Group Health Insurance for Single and Family Coverage
  • Flexible Spending Account
  • Health Savings Account with Employer Funding
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Insurance
  • Dental Reimbursement
  • Commuter Benefits
  • Educational Assistance


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