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Strategic Account Manager

2 months ago

Denver, Colorado, United States Lockton, Inc. Full time
Job Summary:

The Strategic Account Manager provides expert consulting and account management support on an assigned book of business. This role requires a deep understanding of group insurance issues and the ability to interface effectively with senior management of clients and/or prospects.

Key Responsibilities:
  • Serve as the primary operations liaison between Lockton and clients, providing strategic guidance and technical expertise.
  • Develop new business opportunities within the book of business, working closely with producers to identify and pursue new revenue streams.
  • Prepare and present Annual Service Plans to clients, meeting with them quarterly or as necessary to ensure alignment and progress.
  • Oversee renewal and marketing efforts, taking a lead role in carrier selection and financial negotiations.
  • Review and approve vendor, plan design, and financial recommendations in concert with Account Manager and Producer.
  • Prepare implementation schedules and ensure timely completion of projects.
  • Review and sign-off on all agreements and documents, ensuring compliance with company policies and procedures.
  • Lead client meetings, attend enrollment meetings as necessary, and ensure data in BenefitPoint is loaded and updated annually for all assigned clients.
  • Develop and review projections, financials, and other key performance indicators to ensure optimal results for clients.
  • Prepare client presentations, including stewardship, strategic planning, pre-renewal, and renewal materials.
  • Handle complex underwriting and funding issues, developing mutually beneficial relationships with insurance carriers and administrators.
  • Direct and assign special projects for clients as needed, working closely with the Unit Manager to ensure successful outcomes.
  • Develop and maintain an extensive knowledge of insurance coverages and markets, staying up-to-date on industry trends and governmental regulations.
  • Prepare written correspondence, reports, and analyses as needed, communicating in a positive and professional manner.
  • Make a positive contribution to customer satisfaction, striving to improve service to the customer and contribute to a cohesive, pleasant work environment.
  • Interface with top management of other businesses, representing Lockton in the highest professional manner.
  • Attend company and department meetings, position-related seminars, carrier functions, and social events as required.
Requirements:
  • Bachelor's Degree in Business Administration or related field and/or years of experience equivalent.
  • Typically 7+ years of Client services experience, including at least 5 years of experience in benefit administration.
  • Firm working knowledge of group benefits in multiple product lines and a basic understanding of risk management.
  • Working knowledge of different financial arrangements and products available to clients.
  • Strong knowledge of underwriting, financing, and funding approaches.
  • Ability to prepare and present client presentations with clarity and understanding.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Strong verbal and interpersonal communication skills required.
  • Understanding of industry trends and governmental regulations.
  • Ability to complete continuing education requirements as needed.
  • Ability to attend company, department, and team meetings as required, including industry training sessions.
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
  • Ability to efficiently organize work and manage time in order to meet deadlines.
  • Ability to travel by automobile and aircraft.
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
  • Ability to work on a computer for a prolonged amount of time.
  • Ability to work outside of normal business hours as needed.
  • Legally able to work in the United States.