ERP Technical Services Manager

4 weeks ago

Hampton, Virginia, United States Quantum Strides LLC Full time
About the Job

Quantum Strides LLC is seeking an experienced ERP Technical Services Manager to join our team. As a key member of our organization, you will be responsible for managing technical support activities for our Financials software applications.

Key Responsibilities
  • Manage planning, design, development, and upgrades to application, associated subsystems, and required interfaces.
  • Identify and resolve IT and technical issues relative to the financial system.
  • Develop and manage the tactical plan for implementation of updates, fixes, and enhancements.
  • Work closely with all departments to ensure customer needs are met.
  • Supervise critical path activities to troubleshoot or escalate appropriately.
  • Assist in aligning IT with business requirements.
  • Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
  • Serve as a technical resource to assist in continued growth and utilization of the software system.
  • Identify customer needs and understand the difference between functional and technical support.
  • Coordinate with the Database Services, Information Technology, and Technology Project teams to quickly resolve issues.
  • Responsible for the management, productivity, and quality of service and work of direct reports.
  • Manage records created and received in compliance with the client's Management Policies and Procedures.
Requirements
  • 5+ years of experience as a Technical Manager or Lead in support of ERP Financials Software applications.
  • Proficiency in using computer systems and the listed software applications associated with performance assigned work.
  • Strong critical thinking skills, using logic and analysis to identify the strengths and weaknesses of different approaches.
  • Strong interpersonal, organizational, and communication skills.
  • Ability to motivate, inspire, counsel, and facilitate individuals and teams to take responsibility and accountability for the goals.
  • Implement and lead an effective business process change management process.
  • Good interpersonal skills with experience interfacing effectively between business and IT teams.
  • Ensuring regulatory compliance, at all times, by defining and ensuring adherence to established processes and maintaining updated documentation at all times.
  • Strong quantitative, analytical, and problem-solving skills.
  • Ability to effectively convey information and work well in structured and non-structured environments.
  • Ability to interface with end users and effectively understand and support their requirements.
  • Ability to handle multiple tasks simultaneously and meet multiple deadlines.
  • Ability to effectively multi-task and adapt to a rapidly changing environment.
  • Excellent written and verbal communication skills with a strong customer focus.
  • Proven experience using Microsoft Office Suite (Excel, Word, Projects, etc.).
  • Adhere to Project Management practices and business change control process.
Preferred Qualifications
  • PMP Certification.
  • Virginia Drivers License.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

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