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Customer Service Representative II

2 months ago

Camp Hill, Pennsylvania, United States GXO Full time
About the Role

We are seeking a highly skilled Customer Service Representative II to join our team at GXO. As a key member of our logistics team, you will play a critical role in ensuring that we deliver exceptional service to our customers.

Key Responsibilities
  • Provide exceptional customer service via telephone and email, resolving issues and complaints in a professional and timely manner.
  • Diagnose and assess problems or issues, implementing solutions to meet customer needs.
  • Monitor progress of delivery routes, ensuring timely and efficient delivery of goods.
  • Process changes or cancellations to delivery orders, maintaining accurate records and communicating with customers as needed.
Requirements
  • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
  • Experience with Microsoft Office (Word, Excel, & Outlook).
What We Offer

We offer a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. Our team is dedicated to providing a positive work environment, supporting our employees to excel in their roles and build a career they can be proud of.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.