Customer Service Representative II
3 weeks ago
At GXO Logistics, Inc., we're committed to providing daily freight solutions for our global customers. As a Customer Service Representative II, you'll play a starring role in helping us achieve this goal. Your primary responsibility will be to ensure that we deliver on our promise of outstanding service to our customers, business partners, and drivers. This involves working with customers, business partners, and drivers to resolve issues, answer questions, and provide solutions that meet their needs.
Key Responsibilities:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements:
- 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues
- Experience with Microsoft Office (Word, Excel, & Outlook)
We Offer:
- Competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and more
About GXO Logistics, Inc.
GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO Logistics, Inc. a great place to work.
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