Customer Service Representative II
19 hours ago
We are seeking a highly skilled Customer Service Representative II to join our team at GXO Logistics, Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Assist customers and business partners via telephone and email to resolve issues and answer questions.
- Handle customer complaints in a calm and professional manner, providing solutions and alternatives when necessary.
- Monitor progress of delivery routes and scan haul-away pods to verify stamps.
- Process changes or cancellations to delivery orders in a timely and efficient manner.
- 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
- Experience with Microsoft Office (Word, Excel, & Outlook) and other business-related applications.
- High school diploma or equivalent.
- Experience in a call center environment.
- Bilingual English/Spanish.
- Solid customer service skills with the drive to resolve issues.
- Excellent organizational skills.
- The ability to thrive under pressure while delivering solutions that exceed customer expectations.
GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Equal Opportunity EmployerGXO Logistics, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
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Customer Service Representative II
3 weeks ago
Camp Hill, Pennsylvania, United States GXO Logistics Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at GXO Logistics. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAssist customers and business partners via telephone and...
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Customer Service Representative II
2 weeks ago
Camp Hill, Pennsylvania, United States GXO Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at GXO. As a key member of our logistics team, you will play a critical role in ensuring that we deliver exceptional service to our customers.Key ResponsibilitiesProvide exceptional customer service via telephone and email, resolving issues and complaints in a...
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Customer Service Representative II
4 weeks ago
Camp Hill, Pennsylvania, United States GXO Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at GXO. As a key member of our logistics team, you will play a critical role in ensuring that we deliver exceptional service to our customers.Key ResponsibilitiesProvide exceptional customer service via telephone and email, resolving issues and complaints in a...
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Customer Service Representative II
4 weeks ago
Camp Hill, Pennsylvania, United States GXO Logistics, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at GXO Logistics, Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers via...
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Customer Service Representative II
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Customer Service Representative II
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Camp Hill, Pennsylvania, United States GXO Logistics Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at GXO Logistics. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAssist customers and business partners via telephone and...
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Customer Service Representative II
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