Customer Service Coordinator

1 day ago

Camp Hill, Pennsylvania, United States GXO Logistics Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at GXO Logistics. As a key member of our operations team, you will play a critical role in ensuring the smooth flow of goods and information within our warehouse.

Key Responsibilities
  • Coordinate workload allocation among warehouse workers, material handlers, and drivers to optimize efficiency and productivity.
  • Prepare work orders, troubleshoot orders, and resolve discrepancies as needed to ensure accurate and timely fulfillment of customer orders.
  • Assign and release orders sent for loading and unloading, and allocate and research inventory for orders to meet customer demands.
  • Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs) to facilitate seamless logistics operations.
  • Maintain and generate required reports to track inventory levels, order status, and other key performance indicators.
  • Process, audit, and file various documentation to ensure compliance with company policies and procedures.
Requirements
  • Proficiency in Microsoft Office to effectively manage and analyze data.
  • Excellent communication and interpersonal skills to interact with carriers, customers, employees, and management.
  • Proven ability to multitask and prioritize workload in a fast-paced environment to meet deadlines and achieve goals.
Preferred Qualifications
  • High school diploma or equivalent to demonstrate a strong foundation in basic math and communication skills.
  • Availability to work a flexible schedule when needed to support business operations.
  • 1 year of customer service experience to provide a solid understanding of customer needs and expectations.
  • 6 months of experience in a warehouse setting to familiarize yourself with logistics operations and procedures.
About GXO Logistics

GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA, and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

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